Receptionist Cum Sales Executive

Job Description: Receptionist cum Sales Executive

Industry: Medical / Healthcare / Clinics
Experience: 2-5 Years
Salary: 3,00,000 - 3,50,000 per annum (CTC)
Job Type: Full-Time

Job Summary

We are looking for a professional, well-organized, and customer-oriented Receptionist cum Sales Executive with 2-5 years of experience in the medical, healthcare, clinic, diagnostic, or related industry. The candidate will be responsible for managing front-desk operations, greeting and assisting customers, understanding their requirements, explaining available services, handling documentation, coordinating consultations, and supporting sales and customer relationship management.

Key Responsibilities

1. Reception & Front Desk Management

• Welcome and greet customers, patients, and visitors professionally.
• Manage front-desk operations, phone calls, emails, and customer inquiries.
• Register new customers and maintain accurate customer records.
• Schedule, confirm, and manage appointments and consultations.
• Coordinate with doctors, consultants, medical staff, and other departments.
• Ensure the reception area remains organized and professional.

2. Customer Handling & Requirement Analysis

• Understand customer needs, concerns, and service requirements.
• Guide customers regarding the appropriate services and available options.
• Explain service procedures, packages, pricing, and benefits clearly.
• Provide accurate information and ensure a smooth customer experience.
• Handle customer queries, feedback, and complaints professionally.
• Follow up with customers regarding appointments, consultations, and pending requirements.

3. Sales & Business Development

• Promote relevant medical, healthcare, wellness, or diagnostic services.
• Explain service packages and assist customers in selecting suitable options.
• Convert customer inquiries into confirmed appointments and sales.
• Follow up with prospective customers and existing clients.
• Maintain customer databases and track inquiries, leads, and conversions.
• Achieve assigned sales and customer engagement targets.
• Build long-term customer relationships to encourage repeat visits and referrals.

4. Consultation & Appointment Coordination

• Coordinate consultations with doctors, specialists, or service consultants.
• Explain the consultation process, appointment availability, and applicable charges.
• Ensure timely communication between customers and the relevant departments.
• Assist customers throughout the consultation and service booking process.
• Maintain appointment schedules and follow up on missed or pending appointments.

5. Documentation & Record Management

• Maintain customer registration forms, consent forms, and other required documents.
• Update customer information, service records, appointment details, and payment records.
• Prepare invoices, receipts, and other routine front-desk documentation.
• Maintain confidentiality of customer and patient information.
• Ensure records are accurate, organized, and updated in the relevant software or CRM system.

6. Billing & Administrative Support

• Assist with billing, payment collection, receipts, and daily transaction records.
• Coordinate with the accounts team for payment-related queries.
• Maintain daily reports of customer visits, inquiries, appointments, and sales.
• Support daily administrative activities and ensure smooth clinic or centre operations.

7. Customer Relationship Management

• Maintain a courteous, helpful, and professional attitude with every customer.
• Ensure customer satisfaction before, during, and after service delivery.
• Handle complaints and escalate complex issues to the concerned department.
• Conduct follow-up calls and messages to improve customer retention.
• Maintain a positive and service-oriented environment.

Required Qualifications & Skills

• Graduate in any discipline; healthcare, hospital administration, business, or related qualifications preferred.
• 2-5 years of relevant experience in medical, healthcare, clinic, diagnostic, wellness, or customer-facing service industries.
• Excellent verbal communication and interpersonal skills.
• Strong customer handling, coordination, and problem-solving abilities.
• Basic sales, lead conversion, and follow-up skills.
• Knowledge of MS Office, email, appointment scheduling, and CRM software.
• Good organizational skills and attention to detail.
• Professional appearance, positive attitude, and a customer-first approach.
• Ability to multitask and work efficiently in a busy environment.

Key Performance Indicators (KPIs)

• Customer satisfaction and service quality.
• Number of inquiries handled and appointments booked.
• Inquiry-to-appointment and inquiry-to-sales conversion rates.
• Follow-up effectiveness and customer retention.
• Accuracy of documentation and customer records.
• Achievement of assigned sales targets.
• Timely coordination and overall front-desk efficiency.

Compensation & Benefits

• Annual CTC: 3,00,000-3,50,000.
• Salary based on experience, skills, and suitability.
• Additional incentives may be offered based on sales performance, as per company policy.