Receptionist And Telephone Operator

Role & responsibilities

Job Description Clinic Receptionist

Position

Clinic Receptionist

Department

Clinic Operations

Job Purpose

The Clinic Receptionist will be responsible for managing the front desk, patient appointments, billing, basic patient vitals and ensuring smooth coordination between patients and doctors during clinic hours.

Key Responsibilities

Appointment & Phone Management

• Handle incoming phone calls and WhatsApp enquiries related to appointments.
• Schedule, confirm and reschedule patient appointments as required.
• Maintain an updated appointment schedule and coordinate with doctors.
• Inform patients about appointment timings and any changes in the schedule.
• 1. Patient Reception & Coordination
• Welcome and guide patients visiting the clinic.
• Ensure the receptionist/front desk is available whenever the doctors are present in the clinic.
• Coordinate patient flow and ensure patients are attended to in an organised manner.
• Maintain basic patient registration and visit details.
• 2. Billing & Payment Collection
• Prepare patient bills for consultations and other applicable services.
• Collect payments through cash, card, UPI, or other approved payment methods.
• Provide receipts to patients and maintain proper billing records.
• Coordinate with the concerned team regarding any billing-related issues.
• 3. Basic Patient Vitals
• Record basic patient vitals before consultation, including:
• Height
• Weight
• Blood Pressure (BP)
• Ensure the readings are accurately recorded and made available to the doctor before consultation.

1. Clinic Support
• Ensure the reception and patient waiting area are kept organised.
• Maintain patient records and other routine clinic documentation.
• Coordinate with doctors and other clinic staff for smooth daily operations.
• Assist with other basic clinic administrative activities as assigned.

Working Days & Timings

DayMorningEveningMonday8:00 AM 1:00 PM2 hours, depending on doctor scheduleTuesday8:00 AM – 1:00 PM2 hours, depending on doctor scheduleWednesday1 hour, depending on doctor schedule4:00 PM – 9:00 PMThursday8:00 AM – 1:00 PM2 hours, depending on doctor scheduleFriday8:00 AM – 1:00 PM2 hours, depending on doctor scheduleSaturday8:00 AM – 1:00 PM4:00 PM – 9:00 PM

Note: Evening/morning timings marked as “depending on doctor schedule” may vary based on the clinic and doctors' appointment schedule. The receptionist is expected to be present whenever the doctors are scheduled to see patients.

Required Skills & Qualifications

• Minimum 12th standard qualification; graduate preferred.
• Previous experience as a clinic receptionist, hospital receptionist, front-office executive, or similar role is preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and ability to use billing/appointment software.
• Ability to handle patients politely and professionally.
• Basic knowledge of handling BP apparatus, weighing scale, and height measurement.
• Ability to maintain confidentiality of patient information.
• Good organisational and time-management skills.

Reporting

The Clinic Receptionist will report to the Clinic/Operations Manager or designated supervisor and will coordinate closely with the doctors and clinic team.

Expected Conduct

• Maintain professional and courteous behaviour with all patients and staff.
• Maintain patient confidentiality at all times.
• Report any patient complaints, billing issues, or operational concerns to the concerned supervisor promptly.
• Maintain punctuality and ensure availability during scheduled doctor clinic hours.

Preferred candidate profile

Kannada language mandatory along with English