Reception & Lead Management Executive Automobile Dealership

Location: Hyderabad
Job Type: Full-time, Work from Office
Experience: 13 years

We are looking for a responsible and well-spoken Reception & Lead Management Executive to manage the dealership reception, customer calls, sales leads, and routine office administration.

Key Responsibilities

• Welcome customers visiting the showroom and understand the purpose of their visit.
• Attend incoming customer calls professionally and provide basic information about vehicles, prices, offers, and availability.
• Record every enquiry accurately in the CRM or lead-management system.
• Assign leads to the appropriate sales executive without delay.
• Track pending leads and ensure sales executives complete follow-up calls on time.
• Follow up with customers regarding showroom visits, vehicle enquiries, quotations, finance status, bookings, and deliveries.
• Schedule showroom appointments, vehicle demonstrations, and test drives.
• Maintain records of walk-in customers, phone enquiries, online leads, and missed calls.
• Reconnect with unattended or inactive leads and update their current status.
• Prepare and submit daily reports on calls, leads, showroom visits, appointments, and pending follow-ups.
• Coordinate between customers, sales executives, finance staff, and management.
• Maintain reception cleanliness, visitor records, courier records, and office files.
• Handle routine office administration, stationery requirements, printing, scanning, and document filing.
• Assist management with staff attendance, meetings, reports, and basic administrative coordination.
• Escalate customer complaints or unresolved enquiries to the concerned manager.

Candidate Requirements

• 1–3 years of experience in reception, telecalling, customer support, CRM, lead management, or office administration.
• Previous experience in an automobile showroom or dealership is preferred.
• Good communication skills in Telugu, Hindi, and English.
• Comfortable making and receiving customer calls throughout the day.
• Basic knowledge of MS Excel, email, WhatsApp, and CRM software.
• Organized, presentable, punctual, and able to manage multiple responsibilities.
• Strong follow-up skills with attention to accuracy and customer service.
• Ability to coordinate professionally with customers, employees, and management.

Important

This is not only a front-desk position. The employee will be responsible for ensuring that every customer enquiry is recorded, assigned, followed up, and properly reported until it is closed or marked inactive.