Real Time Analyst
Cross Country Infotech Private Limited · Pune · onsite · Posted 58d ago
Not disclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a skilled Real Time Analyst to join our team in India. The ideal candidate will play a crucial role in monitoring real-time performance metrics, analyzing data trends, and providing insights to optimize operational efficiency.
Responsibilities
- Monitor real-time performance metrics and dashboards to ensure service levels are met.
- Analyze data trends to identify areas for improvement in operational efficiency.
- Collaborate with team leads and management to develop strategies for workforce management.
- Provide real-time insights and recommendations to optimize team performance.
- Assist in the preparation of daily, weekly, and monthly performance reports.
Skills and Qualifications
- 2-5 years of experience in a similar role, preferably within a contact center or operational environment.
- Strong analytical skills with the ability to interpret complex data sets.
- Proficient in Microsoft Excel, Power BI, or similar data visualization tools.
- Familiarity with workforce management software and real-time monitoring tools.
- Excellent communication skills, both verbal and written.
- Ability to work under pressure and manage multiple priorities effectively.
Sourced from foundit
Skills
process optimizationDashboard Creationstatistical modelingperformance metricsreal-time monitoringSQL ProficiencyForecasting TechniquesData Visualizationdata analysisPredictive Analytics