Real Estate- Telecaller

Company Description Affordable Hotels and Resorts operates a network of value-focused hospitality properties across India, offering guests comfortable stays at accessible price points. The organization is committed to delivering consistent service standards while catering to a wide range of travelers, including families, business guests, and tourists. With properties in multiple locations, the company emphasizes customer satisfaction, reliability, and transparent pricing. Team members are encouraged to contribute to a welcoming environment that supports both guest experience and business growth.
Role Description The Real Estate Telecaller role is a full-time, on-site position based in Lucknow. The role involves making outbound calls to potential customers to promote and explain available hotel, resort, and related real estate offerings, as well as responding to inbound inquiries. Daily tasks include maintaining call logs, updating customer records, following up on leads, and coordinating with the sales and property management teams to schedule site visits or discussions. The Telecaller will answer questions about pricing, amenities, and availability, while ensuring clear communication and a professional, customer-focused approach. This position requires consistent on-site collaboration with local team members to achieve sales targets and support overall business objectives.
Qualifications

• Strong communication and interpersonal skills, with the ability to speak clearly, listen actively, and build rapport over the phone.
• Customer service and sales aptitude, including handling objections, providing basic product information, and closing or qualifying leads.
• Basic computer literacy and data entry skills to manage call records, update CRM or spreadsheets, and track follow-ups accurately.
• Time management and organizational skills to handle high call volumes, prioritize leads, and meet daily and monthly targets.
• Ability to work on-site in Lucknow, collaborate with local teams, and adapt to structured work schedules.
• Prior experience in telecalling, call center operations, real estate, or hospitality sales is an advantage but not mandatory.
• High school diploma or equivalent; further education in business, hospitality, or marketing is a plus.
• Comfort working in a fast-paced environment and a strong commitment to ethical, non-discriminatory customer interactions.