Real Estate Development & Business Operations Manager

Rol

Entity

Space Master Ltd (SPL)

Location

Nairobi, Kenya

Reports to

Business Head Space Master

Direct reports

Head — Project Feasibility & Business Plan; Head — BD, Sales, Real Estate Development & Business Operations Manager

& Marketing

Organisation level

Level 2

Status

To be hired

Purpose of the role

Space Master is scaling its property development portfolio, and this role carries the commercial engine of that growth. The postholder owns sales performance, the lead-to-close pipeline, customer collections and cash realisation, and the day-to-day operating rhythm of the business unit.

The role sits directly beneath the Business Head and is the single point of accountability for commercial delivery. Project feasibility and business development both report into it, so the postholder connects what the business plans to build with what it can sell and collect. It is designed as a succession position for senior leadership as the portfolio expands.

Key responsibilities

Sales and business development

• Develop and execute sales strategies that meet or exceed revenue targets across the portfolio.
• Identify new business opportunities and assess market growth prospects.
• Build and maintain relationships with customers, investors, agents, brokers and strategic partners.
• Track market trends, competitor activity and customer requirements to sharpen positioning.
• Support pricing, sales planning and commercial decision-making.

Lead generation and pipeline management

• Run lead generation across sales and marketing channels.
• Own the customer journey end to end, from first enquiry through to closing.
• Maintain a disciplined CRM covering every lead and opportunity.
• Monitor conversion rates and hold the sales team to timely follow-up.
• Report on lead performance, pipeline status and customer acquisition metrics.

Collections and receivables

• Monitor customer payment schedules and secure timely collection.
• Manage outstanding receivables and act early on overdue accounts.
• Apply recovery strategies that protect the customer relationship.
• Work with Finance and Legal where escalation is needed.
• Maintain ageing reports and collection performance indicators, and deliver against collection targets.

Cash flow and financial performance

• Track business and project cash flow alongside the Finance Head.
• Reconcile customer collections against projected inflows.
• Contribute to cash flow forecasts and financial performance reporting.
• Flag cash flow risk early and propose corrective action.
• Support budgeting, forecasting and financial planning.

Operations and performance

• Support the Business Head in running day-to-day operations.
• Set and monitor KPIs across sales, collections and operations.
• Coordinate across departments to protect operational efficiency and customer satisfaction.
• Identify process improvements and embed operating best practice.
• Produce weekly and monthly management reporting.

Leadership

• Take ownership of the commercial functions reporting into the role.
• Contribute to business planning and growth strategy.
• Mentor and develop the project feasibility and business development teams.
• Act as a trusted business partner to the Business Head.

Qualifications

• Bachelor's degree in business administration, marketing, finance, real estate, commerce or a related discipline.
• MBA or equivalent postgraduate qualification is an advantage.
• Professional certification in sales, property management, finance or project management is desirable.

Experience

• Five to six years minimum in real estate, preferably with a developer or property development company.
• Demonstrated success in sales, business development and customer relationship management.
• Track record managing lead generation, sales funnels and CRM systems.
• Proven delivery on collections, receivables control and cash flow monitoring.
• Familiarity with real estate sales processes, customer financing arrangements and property transactions.
• East African market experience is highly advantageous.e & responsibilities

Preferred candidate profile