Reactivation Specialist Intern

What You'll Do

• Own brand reactivation: Take responsibility for a portfolio of paid, inactive, or deactivated accounts and drive them toward activation.
• Drive onboarding completion: Connect with customers who have paid but havent attended onboarding calls or completed their setup, and get them moving.
• Reactivate churned/inactive accounts: Understand why customers stopped using Reelo, address their concerns, and help them restart their journey.
• Drive product adoption: Help customers understand relevant Reelo features and ensure they are actually using the platform.
• Own activation targets: Work toward ambitious activation goals.
• Identify and resolve roadblocks: Understand the challenges preventing customers from activating and coordinate internally to get those issues resolved.
• Practice consultative selling: Understand the customers business, identify their needs, and recommend relevant Reelo solutions rather than simply following up.
• Work closely with internal teams: Coordinate with Customer Success, Product, Support, and Sales teams to resolve customer issues and improve activation.
• Maintain account-level tracking: Keep accurate records of customer conversations, activation status, challenges, and next steps.
• Learn the business: Develop a strong understanding of Reelo, our customers, our product, and how businesses use customer engagement and retention solutions.

What Were Looking For

• Recent graduate or someone with 0-1 year of experience.
• Strong verbal and written communication skills.
• Confident speaking with business owners and customers over calls.
• Highly driven, persistent, and action-oriented - you dont give up after one follow-up.
• Comfortable working with targets and taking ownership of numbers.
• Strong problem-solving ability and willingness to understand the customers challenges.
• Curious to learn about sales, customer success, product adoption, and business operations.
• Basic understanding of how businesses operate; prior sales/customer-facing experience is a plus.
• Ability to work from office and collaborate closely with the team.
• Most importantly: a strong bias toward getting things done and getting customers activated.

What Youll Learn

This internship will give you hands-on exposure to more than just sales. You will learn how to:

• Drive customer activation and product adoption
• Understand customer pain points and business needs
• Handle customer objections and challenges
• Practice consultative selling
• Work with Customer Success and Sales teams
• Understand SaaS and B2B businesses
• Manage a customer/account portfolio
• Track and improve activation metrics
• Coordinate across teams to solve customer problems

Internship Details

• Role: Reactivation & Customer Activation Intern
• Team: Sales
• Location: Work From Office
• Conversion: Potential full-time opportunity based on performance