Reactivation Sales Specialist

About MyYogaTeacher

MyYogaTeacher is a fast-growing health tech startup on a mission to improve the physical and mental well-being of people across the world. We connect highly qualified yoga and fitness coaches from India with global clients through personalized live sessions, helping people build sustainable wellness habits through meaningful human connection.

Role Overview

We are looking for a consultative, customer-focused Reactivation Sales Specialist who can reconnect with customers who have previously experienced and paid for MyYogaTeacher but are currently inactive.

This is not a traditional cold-calling or script-based tele-sales role.

You will work with an existing customer base, understand why customers stopped, uncover their current health and wellness goals, identify the real barriers preventing them from continuing, and recommend the right solution based on their needs.

You will own the customer journey from the first reactivation conversation through solution recommendation, objection handling, payment closure, and successful restart.

This role is ideal for someone who enjoys understanding people, solving customer problems, and taking direct ownership of conversion and revenue outcomes.

Key Responsibilities

Customer Reactivation & Relationship Building

• Reconnect with previously paying customers who no longer have an active membership
• Understand each customer's previous experience with MyYogaTeacher and their current situation
• Build rapport and create meaningful conversations rather than immediately pitching a membership
• Identify genuine opportunities to help customers restart their wellness journey
• Maintain a respectful, personalized, and solution-oriented customer experience throughout the conversation

Consultative Discovery & Solution Selling

• Ask effective questions to understand customer goals, health and wellness needs, lifestyle, expectations, and current priorities
• Diagnose the underlying reason for inactivity, including time, motivation, scheduling, travel, health concerns, previous experience, pricing, program fit, or lack of progress
• Listen actively and understand the customer's real need before recommending a solution
• Connect the customer's problem and goals to the most relevant MyYogaTeacher offering
• Avoid generic pitching and adapt the conversation based on each customer's situation

Objection Handling & Sales Closure

• Handle concerns around price, time, commitment, results, scheduling, teacher preferences, previous experience, and readiness
• Understand the reason behind an objection rather than responding with a scripted rebuttal
• Build confidence in the recommended solution without using aggressive selling techniques
• Confidently ask for commitment once the customer understands and accepts the solution
• Own the sales process through successful payment collection and reactivation

Follow-Ups & WhatsApp Engagement

• Use personalized WhatsApp communication to reconnect with customers and continue conversations
• Move qualified WhatsApp conversations toward meaningful calls and closure
• Follow up with interested and undecided customers within agreed timelines
• Maintain disciplined follow-up so that no qualified opportunity is left without a clear next action
• Balance high-volume outreach with personalized and thoughtful communication

CRM & Portfolio Ownership

• Manage an assigned portfolio of inactive and previously paying customers
• Review available customer history before meaningful conversations
• Maintain accurate CRM records after every meaningful interaction
• Document customer requirements, reasons for inactivity, objections, call outcomes, follow-up dates, payment status, and next actions
• Track pending opportunities, conversions, revenue, and follow-ups consistently
• Take ownership of assigned accounts from first contact through payment and successful continuation

Revenue & Performance Ownership

• Own monthly reactivation revenue and conversion performance for the assigned portfolio
• Work toward a monthly reactivation rate of approximately 40–50% of eligible assigned accounts, subject to the quality and characteristics of the assigned data
• Achieve assigned monthly reactivation revenue targets
• Convert qualified customer conversations into paid reactivations
• Maintain approximately 100–150 calls/interactions per day, depending on campaign design, contactability, follow-up requirements, and account quality
• Maintain conversation quality while operating in a high-volume sales environment
• Consistently improve performance through coaching, call reviews, and feedback

Customer Continuation & Internal Coordination

• Ensure customers clearly understand the next steps after payment
• Coordinate with relevant internal teams when additional support is required
• Help create a smooth transition from reactivation to continued service
• Flag recurring customer concerns or experience gaps that could impact retention
• Take responsibility for the quality of the customer experience beyond simply collecting payment

Qualifications Required

• 2+ years of relevant experience in consultative sales, solution selling, inside sales, relationship sales, retention, reactivation, subscription/membership sales, or customer success with revenue ownership
• Strong ability to understand customer problems before presenting a solution
• Excellent spoken English with clarity, confidence, and the ability to build rapport
• Strong active listening, discovery, and questioning skills
• Ability to handle objections without becoming aggressive or pushy
• Comfortable asking for commitment and closing payments
• Strong ownership of targets, conversion, revenue, follow-ups, and customer experience
• Ability to operate effectively in a high-volume sales environment
• Strong CRM discipline and follow-up management
• Strong written communication skills for WhatsApp-based customer engagement
• Comfortable working with international customers and different time-zone requirements

Preferred

• Experience working with international customers
• Experience in subscription, membership, wellness, healthcare, education, fitness, SaaS, hospitality, or other relationship-led businesses
• Demonstrated ownership of measurable conversion, revenue, retention, or reactivation outcomes
• Bachelor's degree in any discipline
• Background in Sales, Business, Marketing, Communications, Hospitality, Psychology, Wellness, or related fields
• Additional international-market language capability

Ideal Personality Fit

• You genuinely enjoy understanding people and solving customer problems
• You ask questions and listen before recommending a solution
• You are comfortable working with targets, numbers, and revenue ownership
• You can confidently handle objections without becoming pushy
• You know when and how to ask for the sale
• You are disciplined with high-volume outreach, follow-ups, and CRM updates
• You communicate professionally with customers across cultures and time zones
• You are resilient and can maintain conversation quality even in a performance-driven environment
• You take ownership from the first conversation through payment and customer continuation
• You want to build a long-term career in high-performance consultative sales

What We're Not Looking For

• Blind telecallers focused only on completing a daily call count
• Script readers who struggle to adapt conversations based on customer needs
• People who immediately pitch memberships without understanding the customer's situation
• Aggressive sellers who prioritize closure over solving the customer's problem
• WhatsApp-only follow-up without meaningful customer conversations
• Candidates uncomfortable with targets, revenue accountability, or payment closure
• People who require constant follow-up to maintain CRM hygiene or complete agreed actions

Why Join Us

• Work with an existing customer base that has already experienced and paid for MyYogaTeacher
• Build deep expertise in consultative solution selling and customer reactivation
• Work with international customers across the US, UK, Middle East, Canada, and APAC
• Take meaningful ownership of customer relationships, conversion, and revenue
• Develop skills across customer psychology, objection handling, relationship management, sales execution, and revenue ownership
• Work in a performance-oriented environment with coaching, feedback, and continuous improvement
• Earn a strong fixed salary with performance-based incentives
• Grow into senior sales, team leadership, sales management, and broader revenue roles based on performance