RDS Technical Support / Strictly Chennai candidates
eSoft Consulting · Chennai · hybrid · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
- Advanced Troubleshooting & Root Cause Analysis Act as a single point of issue resolution.
- Diagnose issues across hardware, software, and network layers.
- Perform deep investigations into system architecture and integrations.
- Deliver durable fixes rather than temporary workarounds.
- Act as system administrators for servers, databases, and enterprise applications.
- Manage patch rollouts, software packaging, and desktop engineering.
- Ensure uptime and resilience of mission-critical systems.
- Configure user profiles, permissions, and access rights.
- Support VPN, remote login, and secure connectivity setups.
- Ensure compliance with enterprise security policies.
- Serve as the final escalation point for unresolved L2 / L3 tickets before Vendor
- Handle Severity level one incidents (e.g., server outages, broken APIs, failed integrations).
- Coordinate with external vendors (Tier 4) when proprietary fixes are required.
- Collaborate directly with product engineering or DevOps teams.
- Apply advanced security patches and respond to threats.
- Investigate vulnerabilities requiring deep technical expertise.
- Ensure compliance with enterprise IT policies and standards.
- Create standard technical documentation and SOPs / KB s for recurring issues.
- Contribute to knowledge base with advanced troubleshooting guides.
- Install, update, and troubleshoot enterprise applications remotely.
- Manage remote configurations for printers, peripherals, and mobile devices
- Ensure adherence to compliance standards (GDPR, ISO, SOC2)
- Perform platform upgrade activities and Internal - IT projects
- Analyze performance issues, latency and resource utilization
- Tools Knowledge / Expertise Required - OKTA, Intune, JAMF, Entra, Workday, Netskope, MS- VDI, M365, ITSM/ ServiceNow.
- Certification: ITIL , CISSP
Sourced from naukri
Skills
About eSoft Consulting
eSoft Consulting
IT Services & Consulting
175
employees
1998
28 years old
Hyderabad / Secunderabad, Telangana
India
₹5.5L PA avg
Avg at eSoft Consulting
₹10L – ₹18L PA
This role
About
Established in the year 1998, with a vision of providing competent IT solutions to complex challenges in multiple verticals that are looking to blend IT innovation with their niche, eSoft Consulting Ltd now has emerged as the pioneer IT solutions provider, catering PAN world solutions, and is entitled to government and private sector’s destination to meet their strategic goals.
eSoft Consulting Ltd houses more than 200 elite IT professionals with impeccable knowledge and expertise, thus going beyond our clients’ expectations and offering them quality, innovation, and their desired perfect IT solution
Industries
Employee ratings
10 reviews
Culture
3.0
Career growth
3.1
Work-life
3.5
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