RCM Customer Service Agent

Job Details

Job Title: RCM Customer Service Agent

Department: RCM Patient Experience

Reports To: Associate Manager

Work Location: Pune -India, Onsite

Employment Type: Full-Time

Experience Level: 1-2 years

• Work Location - Pune (Work from Office)
• Shift timings - (7:30 PM - 4:30 AM) IST

Job Summary

The RCM Customer Service Agent serves as a primary point of contact for patients, providing support related to billing, account balances, and payment resolution. This role is responsible for answering incoming patient calls and following up via email, helping patients understand and resolve questions about their accounts with clarity and empathy. The ideal candidate combines strong communication skills with a solid understanding of revenue cycle and healthcare billing processes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.