RCM Associate Manager

***This is a fully onsite position in Pune, Maharashtra Office.***

SHIFT 7:30PM IST - 4:30AM IST

Our professional billing experts help organizations ensure accurate billing and coding, and partner with them at every step of the revenue cycle. Dedicated account managers deliver a comprehensive approach for improving the financial health of any practice.

JOB SUMMARY

Responsible for managing and tracking the productivity of the account team and insuring

the health of the client's Accounts Receivable. In addition to performing similar work, the

position supports RCM Management by efficiently and effectively providing oversight and

review of the team, processes and workload. Client financial results/KPI's

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Strong customer service skills for client satisfaction, health of client AR and
  
  

management of RCM team members

• answering client inquiries; prompt return and follow up to all interactions; prompt
  
  

response to requests for information, both internally and externally

• acts as the first point of contact for team members and provides guidance on work
  
  

matters Interact with clients and their patients, engage in proactive resolution of

issues and timely response to questions and concerns.

• Deliver timely required reports to the RCM Management; initiates and
  
  

communicates the resolution of issues

• Meet regularly with staff; in-person and as a group to confirm the status of client
  
  

accounts and build/sustain staff engagement to drive business results and

improvements

• Track clients AR productivity and health (charge, payments, collections,
  
  

adjustments) on a daily, weekly and/or monthly basis as needed to ensure the client

and company expectations are met.

• Remain current with company's policies and procedures regarding AR activity such
  
  

as, reviewing month end reports to insure the AR and cash collections are meeting

agreed upon benchmarks, identifying trends, reviewing denial reports

• Analyze reports to determine when, how and why decrease in clients AR; includes
  
  

denials, unbilled, credit issues, holds; determine corrective actions and

communicate with client and staff to resolve. Follow up to ensure actions are taken

that achieve the results needed and/or determine other resolution needed

• Review work performed by outside vendors for accuracy and production. Determine
  
  

changes/improvement needed and works promptly and appropriately with

Applicable Individuals To Bring About Such Changes/improvement

• Achieve goals set forth by management and compliance requirements
• Follows, enforces and models adherence to all policies, procedures and processes
• Identify and recruit internal/external talents to ensure an effective mix of
  
  

competencies.

• Induct new joiners to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to
  
  

achieve high performance.

• Allocate workload to fully utilize every employee's talent.
• Implement development plans and coach for individuals to reach their maximum
  
  

talent.

• Provide regular constructive feedback on performance/development and address
  
  

poor/mediocre performance on a timely manner.

• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business
  
  

plan.

JOB REQUIREMENTS

Education Level Education Details Required/Preferred

Bachelor's Degree Or Equivalent Technical / Business Experience Required

Additional Education

Education Level Education Details Required/Preferred

Knowledge of CPT and ICD coding and medical terminology Required

Completion of medical billing training (classroom or on-the-job) equal to graduation from a

Work Experience

course of study covering comprehensive medical billing practices Preferred

Experience Details Required/Preferred

5+ years relevant work experience; 2-3 years at the Senior level or equivalent experience

Preferred

Additional Work Experience

Experience Details Required/Preferred

3+ years in the medical billing field Required

Management Experience

Management

Experience Management Experience Details Required/Preferred

0-2 years relevant leadership experience Preferred

Knowledge, Skills And Abilities

• Extensive knowledge with email, search engines, Internet
• Ability to effectively use payer websites and Laserfiche; basic competence in use of
  
  

Microsoft products.

• Preferred experience with MS Access and PowerPoint, Crystal reports
• Experience with various billing systems, such as NextGen, Pro, Epic and others.
• Accounting knowledge and skills preferred
  
  

Working Arrangements

• Standard work week or as defined by assignment requirements
• May require after-hours, on-call support and/or holidays
• On-call and after hours work during peak times including end of month/quarter/year,
  
  

during this time

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days
• Peer-based incentive Cheer awards
• Tuition Reimbursement Program
  
  

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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