RC - Process Solutions Lead

• To manage and direct strategic process improvements and control initiatives for credit processes

Automation of Credit processes by modification of systems or Implementation of digital solutions

Analyzing requirements gathering, Designing and Implementing Solutions.

Create credit processes from scratch, identify existing process bottlenecks and streamline the same.

Developing required documentation such as process flow diagrams, SOPs, BRDs, KPIs, RACI, gap analysis reports, presentations etc.

Review credit process/ systems from login to sanction. Reinforcing and embed strong control framework around current processes.

Modify processes as per new requirements / regulatory / audit / to increase STP. Responsible to raise CRs with BSG / IT for any changes in systems.

Also manage change requests raised by the end users (Credit Team) with liaison with BSG and IT teams

Manage life cycle of change requests

Track the project from initiation to final execution (Go-live) with a detailed project plan to monitor and track progress

Ensure end to end and transparent co-ordination between the relevant stakeholders i.e. BSG, Credit Team and IT, for a successful and quick implementation of Change request

Be involved in the UAT testing and make sure of closure of all the defects raised, if any.

Finalizing, arranging and being an active participant of SOP walkthrough, to all the relevant stakeholders before rollout of any change request in production

• Post implementation of any change request inproduction, ensuring sanity testing completion and signoff from the end users
• Create and maintain comprehensive documentation related to any CR/Projects
• Regular project status updates to top management and internal stake holders
• Responsible for billing activities of large vendors like CIBIL Transunion, Experian, Creditvidya etc
• Responsible for budgeting and monitoring of Cost items/ manpower budget for Retail Credit

Responsible for regular presentations to Senior Management on Credit team performance (Login/Sanction/ Delinquency/ STP / ProjectsEnsure timely completion of key deliverables, audit queries and adherence to the corporate retail policy/ scheme.

Graduation/ Post- Graduation (MBA/ CA preferred) from a recognized institute

Experience of atleast 10-15 years in Retail credit processing/ retail credit automation/ digitization.

For successful execution of the job, the candidate should possess:

Knowledge of credit, relevant industry and product trends

Knowledge of regulatory guidelines and norms

Knowledge of Origination systems/Fintech/Digital services available in the market.

Should have worked on Finnone/ Newgen/Blaze advisor/finnacle.

Knowledge of co-lending/FLDG systems and processes.

Good communication (both verbal and written) skill in both English and the local language

Ability to handle pressure and meet deadlines