RBB-Head-Relationship Banking

Job Title

Head Relationship Banking

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales, Supervisory, Heavy travel required

Version No

2.0

Job Purpose

Supervise and mentor the HNW channel by guiding Relationship Managers (RMs) to meet income targets. Ensure RMs engage meaningfully with customers and are equipped to handle queries effectively.

Key Responsibilities

Acquisition of High Net Worth Customers

Acquire new customers meeting product criteria through cross-referencing.

Ensure timely onboarding of quality accounts in the HNW channel.

Minimize depletion of newly acquired accounts.

Increase liabilities size via balances in existing customer accounts.

Managing High Net Worth Customers

Enhance and retain customer profitability by increasing wallet share.

Provide financial planning and investment advice tailored to customer needs.

Ensure the highest service levels and maintain updated relationship files.

Mentoring Relationship Managers

Lead a team of 4 to 9 Preferred Relationship Managers.

Recruit, train, and equip RMs with data and products to serve customers.

Conduct joint calls with RMs and ensure they meet the right customers.

Handle complaints and ensure team alignment with business objectives.

Meeting Business Objectives

Ensure clarity of business objectives among staff.

Monitor quality sales and processes in RM portfolios.

Drive cross-sell across Liabilities, Retail Assets, Forex, and other products.

Achieve branch targets across all product categories.

Education:

Graduation required; Post-graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial industry trends.

Major Stakeholders

Customers, Branch Banking Team, Operations-WBO, NR Product Team, Treasury, Insurance CAM, MF Fund Houses, HSL Personnel, Corporate Banking, Corporate Salary, Wholesale Banking, TPP Team, Assets Team.