Radio Access Network Quality of Service Specialist - VOIS

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

• Monitor, operate and manage network performance activities that support Vodafone's network operations strategy
• Analyse radio network performance, troubleshoot RAN KPI issues and identify whether issues are operational or project-related.
• Perform proactive maintenance activities to help prevent incidents and continuously optimise network performance
• Support incident, problem and change management activities as part of the Service Assurance function for mobile networks.
• Work with first-line operations teams to define and improve alarm analysis procedures that help detect and resolve faults.
• Escalate complex technical issues to vendors, provide technical guidance and support timely resolution
• Share knowledge with teams involved in deployment and network operations to enhance technical capability
• Implement procedures and operational process improvements, including opportunities related to automation and artificial intelligence, to support SLA and KPI delivery.
• Maintain clear communication on technical incidents and provide timely notifications to agreed stakeholder groups.
• Contribute to vendor and partner management, including maintenance and managed service contract scope related to network operations
  
  

What You'll Do

• Monitor, operate and manage network performance activities that support Vodafone's network operations strategy.
• Analyse radio network performance, troubleshoot RAN KPI issues and identify whether issues are operational or project-related.
• Perform proactive maintenance activities to help prevent incidents and continuously optimise network performance
• Support incident, problem and change management activities as part of the Service Assurance function for mobile networks
• Work with first-line operations teams to define and improve alarm analysis procedures that help detect and resolve faults
• Escalate complex technical issues to vendors, provide technical guidance and support timely resolution
• Share knowledge with teams involved in deployment and network operations to enhance technical capability
• Implement procedures and operational process improvements, including opportunities related to automation and artificial intelligence, to support SLA and KPI delivery.
• Maintain clear communication on technical incidents and provide timely notifications to agreed stakeholder groups
• Contribute to vendor and partner management, including maintenance and managed service contract scope related to network operations
  
  

Who You Are

• You have strong knowledge of mobile network architecture across 2G, 3G, 4G and 5G, with experience across multiple vendors
• You understand radio network performance KPIs and counters, and can analyse and troubleshoot RAN KPI issues
• You have experience in proactive maintenance, network optimisation and ITIL Incident Management
• You can support performance monitoring, incident management, escalation management, radio KPI analysis and counter analysis
• You communicate clearly in written and spoken English
• You hold a university degree in Electronics, Telecommunication, Information Technology or a related field
• You bring 8 to 10 years of experience in telecommunications
  
  

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

• Opportunity to work on live mobile networks and contribute to end-to-end resolution of RAN quality and performance issues
• Exposure to multi-technology mobile network environments, including 2G, 3G, 4G and 5G.
• Scope to collaborate with first-line operations, vendors, partners and network operations teams
• Opportunity to contribute to process optimisation, SLA/KPI improvement and service assurance for mobile networks
• A role that directly supports improved network availability, service continuity and customer experience
  
  

What Skills You Will Learn

• Advanced RAN KPI monitoring, counter analysis, root-cause analysis and troubleshooting across mobile network technologies
• Practical experience in preventive maintenance and performance optimisation for radio access networks.
• Service assurance practices across incident, problem and change management
• Vendor escalation, partner coordination and technical stakeholder communication
• Operational improvement methods, including procedure design, automation opportunities and AI-enabled efficiency improvements
  
  

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

Follow us on social media

• LinkedIn: VOIS on LinkedIn
• Facebook: VOIS on Facebook
• Instagram: VOIS on Instagram
• You can also chat with our employees to learn more about our projects