R&D Service Engineer

Job Title

RD Service Engineer

Job Description

Join our global Level 3 (L3) Technical Support organization and serve as a key database expert, helping resolve complex, business-critical issues in large-scale healthcare production environments.

Your role

• Provide advanced Oracle database support for critical customer escalations and complex production incidents, acting as the highest level of database expertise within Support.
• Troubleshoot database performance, availability, and configuration issues using tools such as Automatic Workload Repository (AWR), Active Session History (ASH), SQL traces, execution plans, and database performance statistics.
• Lead deep root cause analysis for recurring and high-impact database incidents, partnering closely with Research Development (RD), Product, infrastructure, and engineering teams to drive resolution.
• Support major customer activities including upgrades, migrations, failovers, go-lives, and other business-critical events while participating in a 24x7 on-call rotation.
• Contribute to long-term support excellence by developing troubleshooting tools, documenting best practices, and mentoring other L3 engineers.

You re the right fit if

• You ve acquired strong 7-10 yrs hands-on experience with Oracle Enterprise Database: Oracle 19c and older Oracle versions
• Your skills include SQL and PL/SQL development, database performance tuning, and advanced troubleshooting using AWR, ASH, SQL Trace, execution plans, and Oracle dynamic performance views.
• You have a strong understanding of database architecture, including sessions, locking, memory management, storage, connectivity, and performance optimization.
• Strong understanding of Infrastructure on which Oracle is installed and relying: Storage, Networking, Virtualization, Operating Systems
• You re an analytical problem solver with experience handling critical production incidents, customer escalations, and cross-functional investigations spanning database, application, operating system, storage, and network layers.
• You re comfortable working independently, making technical decisions under pressure, collaborating across global teams, and participating in a 24x7 on-call rotation.
• Preferred: Experience with Oracle Real Application Clusters (RAC), Data Guard, backup and recovery, disaster recovery, Windows Server environments, healthcare applications, high-availability infrastructure, or automation using PowerShell, SQL, or Python

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.