FULLTIME
Queue Manager
Gratitude India
Not specified · onsite · Posted 13d ago
Sourced from
Undisclosed1–4 yrsfulltimeNot specified
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Section · 01
About this role
Manage transfer of cases between teams and regions. Monitor dashboards and KPIs in real time. Coordinate workload balancing across queues and teams. Ensure SLA adherence through queue management. Analyze historical and real-time queue data.
Sourced from naukri · view original
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Section · Company
About Gratitude India
Gratitude India
Recruitment
375
employees
2004
22 years old
Mumbai
India
About
Founded in 2004, we’ve evolved from a BPO recruiter to an ISO 9001:2008 certified tech-driven firm, where 20% of hires come via AI chatbots—making recruitment faster, smarter, and people-first.
Industries
Recruitment
Employee ratings
27 reviews
4.6/ 5
Culture
4.6
Career growth
4.0
Work-life
4.6
Employees rate it well for
Senior Management5Work Culture4
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