Quantaco - Technical Lead Accounting Services

Role & responsibilities :

• Standardisation & Quality Ownership
• Create and maintain,  SOPs for the Client Leadrole, ensuring a single consistent standard is applied across all CLs
• Own the definition of what good looks like at CL review level — documenting it, educating on it, and holding the standard through quality checks and feedback loops
• Partner with the quality function to conduct internal quality reviews of CL-level work, identify skill gaps, and engage Senior Client Leads where targeted coaching is needed
• Investigate escalations and material errors at CL level; identify root causes and update SOPs or automation design to prevent recurrence
• Own the month-end process at CL level
• Training
• Design and deliver structured onboarding training for all new Client Leads, ensuring every CL enters BAU with a consistent foundation and is formally signed off for BAU
• Develop and maintain CL-level training materials, including refresher programmes and skills uplift sessions aligned to process changes or performance trends
• Work with the Training Manager to align CL training objectives with broader GCC capability frameworks and ensure training delivery is tracked and documented
• Automation & Process Improvement
• Act as the CL cohort’s representative in all automation and platform initiatives — owning the impact assessment, UAT, and rollout communications for any system change that affects Client Leads
• Work with the GCC automation team to execute the automation program as it relates to the CL cohort
• Serve as the CL community’s informed voice in product and technology standup meetings, ensuring that changes at FA or platform level are pressure-tested for CL impact before rollout
• Functional Lead Management
• Directly manage the Accounting Services Functional Leads (AR, AP, Payroll BAU, Payroll Compliance), providing them with direction, prioritisation, and a coherent operating rhythm
• Ensure Functional Leads are delivering against their respective function’s training, quality, and automation responsibilities — and that their work connects to the broader CL standard
• Keep the CL community informed of changes and updates relevant to their work, whether driven by Functional Lead activity, platform changes, or process redesign
• Escalation & Issue Resolution
• Act as the primary escalation point for complex client accounting issues that cannot be resolved at CL or FL level — applying technical expertise to triage, investigate, and resolve
• Identify root causes of recurring escalations; update SOPs, training materials, or automation design to prevent recurrence and close the loop systematically
• Maintain a structured escalation log, tracking issues, outcomes, and any process changes made as a result — providing visibility to the Head of Accounting Services
• Liaise with Senior Client Leads and squad managers where an escalation has a client impact, ensuring timely and professional communication is maintained throughout

Personal Attributes:

Our values drive our everyday behaviours and guide our decision-making, therefore having alignment with them is critical:

Customer obsessed; the Client Leads you train, develop, and set the standard for are your primary customer. Their success — in delivering quality work, meeting deadlines, and growing their capability — is the direct output of this role.

Collaborative; this role sits at the intersection of training, quality, automation, and the Functional Lead team. You will need to work closely with the Head of Accounting Services, the GCC Operations quality and training functions, automation team, and Senior Client Leads within squads. Success is a team sport.  

Curious; having a natural drive to find a better way is essential to this role. Whether it’s a process that could be tightened, an automation that could remove a manual step, or a training gap that’s showing up as a quality issue — the Technical Lead Accounting Services needs to be constantly asking why, and then doing something about it.

Creative; we have defined SOPs and standards for how Client Leads operate. The Technical Lead Accounting Services will define and maintain the SOPs and standards for how Client Leads operate. We are actively open to new and better ways to train, assess, automate, and improve. If you can see a smarter path to a better outcome, we want to hear it and we want to try it.

Skills, Knowledge, and Experience

• Chartered Accountant (CA) or equivalent professional accounting qualification
• 10–15 years of experience in a commercial accounting environment,
• Demonstrated technical expertise in end-to-end accounting processes including month-end close, with exposure to IFRS/US GAAP or equivalent accounting standards;
• Client-facing experience highly regarded
• Demonstrated experience in process ownership, SOP development, and quality intervention — with the ability to define a standard, communicate it clearly, and hold people to it
• People management & leadership experience, including leading a small team; able to provide direction, set priorities, and manage performance within a team of functional specialists
• Training and mentoring experience — comfortable designing and delivering technical training programs, refresher training, and skills uplift sessions to a technical accounting audience
• Proficiency in ERP and cloud applications
• Actively engaged in understanding how technology can improve accounting workflows.
• Experience in a GCC, BPO, offshore delivery, or shared services accounting environment is highly regarded

How to apply?

To be considered for this role, you must complete 3 steps:

1. Apply to this job on Naukri and upload your resume

2. Complete the Skills Tests for this role

You must follow the link below and complete the testing assessments. The first assessment is a Skills Test, to assess your technical ability and numerical reasoning.

3. Complete the Psychometric Test for this role

If you successfully clear the Skills Test, you will be redirected to a Psychometric Test to assess how you think and make decisions.

To complete these tests, you must go to https://es.peoplogicaskills.com/es/quiz?testId=ba006c48765df597 and complete the assessments.

If you do not complete the assessments then you will not be considered for the role.