Qualtrics

Roles and Responsibilities :

• Develop and maintain dashboards using Qualtrics to track customer experience metrics, identifying areas for improvement.
• Collaborate with cross-functional teams to design and implement changes based on data insights from the dashboard.
• Analyze large datasets to identify trends, patterns, and correlations between different factors affecting customer satisfaction.
• Provide regular reports to stakeholders on key performance indicators (KPIs) related to customer experience.

Job Requirements :

• 6-10 years of experience in CX or a related field.
• Strong understanding of Qualtrics platform and ability to create complex dashboards.
• Experience working with big data analytics tools such as SQL or Python programming languages.