Qualtrics Customer Experience Application Consultant - India based

AKT orchestrates the future of work. We bridge the gap between people, complex organizational needs and technology. Our expertise spans the customer journeys from Talent and Skills development to Experience Management and External Workforce solutions. At AKT, we are always becoming - a culture of continuous growth dedicated to helping global brands navigate their transformation journeys with precision and purpose.

AKT is looking for Qualtrics Customer Experience Application Consultants who will lead the client onboarding and solution delivery process. The consultant is responsible for helping customers unlock the full potential of the Qualtrics platform to run value-driven programs. This role also serves as a client advocate, actively listening to their needs and driving key operational and product enhancements internally. 

Reporting to the Head of Qualtrics Solution Consulting, this is a full-time position, open to candidates living and eligible to work in India.

Key Responsibilities:

• Solution design and configuration of a business solution
• End to end system configuration
• Data visualization
• Documentation
• Training delivery
• Client-facing activities and client communication
• Project management at small scale

Job Requirements:

• 8+ years of experience with Qualtrics Customer Experience Consulting
• Experience with SPSS, Power BI, or SAP Analytical Cloud – an advantage 
• Experience with supporting HR Technology or CRM – an advantage 
• Proficiency with AI tools - an advantage 
• A degree in business relevant fields and research experience – an advantage
• Knowledge of CSS or Python – an advantage
• Language skills in English (very high level both written and verbal) – a must

Personal Skills:

• Excellent verbal and written communication skills
• Curiosity, flexibility, and a can-do-attitude
• Proactivity and creativity in asking why and also providing solutions
• Continuous learning
• Technical orientation
• Ability to work on several projects simultaneously and independently
• Customer-centric approach

AKT Offers:

• Realistic growth opportunities into either technical practices or business consulting environment  

• A range of benefits and opportunities for career growth  

• Flexible working hours  

• Stimulating and collaborative working environment  

• Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts    

• International business environment (offices in the UK, DACH, India, North America, Israel, and Czech Republic)