Quality & Training Team Leader
Attarix Talent Solutions Mumbai · Mumbai · onsite · Posted 68d ago
₹10.0L - ₹15.0L PA5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
5+ years in BPO Quality/QA leadership with strong sales-process exposure, call auditing, real-time coaching, team management, performance analytics and proven impact on conversion, productivity & CX.
5 days US Shift (Night Shift) 9:00 PM-6:30 AM IST.
5 days US Shift (Night Shift) 9:00 PM-6:30 AM IST.
Required Candidate profile
Lead BPO quality through call audits, real-time coaching, training and analytics. Drive sales quality, conversion, FCR, productivity and customer experience while improving processes and revenue.Sourced from naukri
Skills
Call AuditCall Qualityquality improvementHigh ticket SalesSales ConversionCustomer FocusQuality AssurancebpoSales QualityTraining And Developmentperformance managementquality management