MUMBAI · FULLTIME
Quality Team Leader
TP
Mumbai · onsite · Posted 11d ago
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Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
We are looking for a highly skilled and experienced Quality Team Leader to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in quality assurance, with excellent leadership and communication skills.
Roles and Responsibility
- Lead and manage a team of quality professionals to ensure high-quality service delivery.
- Develop and implement quality control processes to meet customer requirements.
- Conduct regular audits and reviews to identify areas for improvement.
- Collaborate with cross-functional teams to resolve quality issues and improve overall performance.
- Analyze data and metrics to identify trends and opportunities for improvement.
- Provide training and coaching to team members to enhance their skills and knowledge.
Job Requirements
- Proven experience in quality assurance, preferably in a team lead or management role.
- Strong understanding of quality control processes and procedures.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data and metrics to inform business decisions.
- Strong problem-solving and analytical skills.
- Experience with quality management tools and software is an asset.
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Section · 02
Skills
Customer Experience ManagementCustomer Experienceanalytical thinkingservice deliveryleadershipQuality AssuranceQuality ControlCommunication Skillsquality managementCoaching