Quality Team Leader
TP · Mumbai · onsite · Posted 57d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Looking for a skilled Quality Team Leader to join our team in Delhi. The ideal candidate will have 3-5 years of experience and a strong background in quality management, with excellent leadership and communication skills.
Roles and Responsibility - Develop and implement effective quality control processes to ensure high standards of service delivery.
- Lead and motivate a team of quality professionals to achieve exceptional results.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and metrics to measure performance and identify areas for improvement.
- Implement corrective actions to address quality concerns and enhance overall customer satisfaction.
- Foster a culture of continuous improvement within the team.
- Proven experience in quality management, preferably in a similar industry or role.
- Strong knowledge of quality control processes and procedures.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data and metrics to inform quality decisions.
- Strong problem-solving and critical thinking skills.
- Experience with quality management tools and software is an asset.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencecustomer satisfactionemployee satisfactionservice deliveryOmni ChannelQuality ControlCommunication Skillsquality management