Quality Team Leader
TP · Not specified · onsite · Posted 57d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Lead and manage the quality team to achieve high standards of customer service and sales performance.
- Develop and implement quality control processes and procedures to ensure consistency and accuracy.
- Conduct regular audits and reviews to identify areas for improvement and provide coaching and feedback to team members.
- Collaborate with other departments to resolve issues and improve overall business performance.
- Analyze data and metrics to identify trends and opportunities for improvement.
- Implement corrective actions to address identified issues and improve quality.
Job Requirements
- Proven experience as a Quality Team Leader or similar role in a BPO/Call Centre environment.
- Strong knowledge of quality control processes and procedures.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with quality management tools and software is an asset.
Sourced from naukri
Skills
ScreeninghrsdInterviewingIT RecruitmentQuality AnalysisQualitySourcingTalent AcquisitionTrainingHR Generalist ActivitiesQuality AssuranceQuality ControlTeam Leadingquality managementQuality AuditRecruitment