Quality Specialist
TP · Bengaluru · onsite · Posted 57d ago
Undisclosed6–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
- Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancement.
- Collaborate with cross-functional teams to resolve quality-related issues and improve overall performance.
- Analyze data and trends to identify opportunities for process improvements and optimize quality metrics.
- Provide training and coaching to team members on quality procedures and best practices.
- Ensure compliance with industry regulations and company policies related to quality management.
Job Requirements
- Proven experience in a quality assurance role, preferably in a BPO or call center environment.
- Strong understanding of quality principles, methodologies, and tools.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Experience with quality management software and systems is an asset.
- Strong attention to detail and ability to maintain accurate records of quality metrics.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementQualityWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingDomesticEmployee Engagementclient relationshipRecruitment