Quality Specialist - Spanish

The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.

Basic qualifications

• 1+ years of work experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• Bachelors degree, Fluency in Japanese. Required min. B2 , C1 , C2 certification.
• Good communication skills - should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external

Preferred qualifications

• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
• Knowledge of basic SQL queries
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.