Quality & Risk Management

Position Overview

The Senior Associate is responsible for driving the organizations enterprise-wide quality governance, risk management, and compliance frameworks to ensure strong governance, regulatory compliance, operational resilience, and superior service delivery.

Preferred Experience & Skills

• 6–7 years of progressive experience in Quality Management, Risk Management, Compliance, Governance, or Operational Excellence
• Strong background in consulting, Big 4, shared services, or global delivery organizations
• Proven expertise in driving and implementation of:
• Enterprise Risk Management (ERM)
• Quality Management Systems (QMS)
• Internal controls, compliance assurance, and regulatory frameworks
• Issue management, investigations, root-cause analysis, and regulatory response
• Exceptional executive communication, stakeholder management, and strategic thinking skills
• Demonstrated success in building and leading high-performing teams

Drive QRM Strategy: (QRM Policy, Engagement Manual, Forms & Templates etc.)

• Drive the design, implementation, and continuous improvement initiatives to ensure strong governance, regulatory compliance, and superior service delivery
• Support the QRM Leadership in periodic governance and framework reviews for business alignment

Continuous improvement: (Simplification & Automation of Forms & Templates, QAP refresh etc.)

• Drive adoption of continuous improvement and performance excellence
• Strengthening the internal controls environment across business processes
• Lead large-scale process optimization and automation initiatives

Continuous monitoring: (continuous control monitoring mechanisms)

• Oversee:
• Internal audits
• Quality assessments
• Compliance and internal control testing cycles
• Root-cause analysis & Control remediation
• Support in assessing emerging risks, governance vulnerabilities, and resilience gaps

QRM Governance: (Accountability Framework, QRM Committee etc.)

• Foster a culture of accountability and collaboration
• Championing a strong enterprise-wide quality and risk culture
• Prepare executive dashboards, insights, and reporting for efficient and timely monitoring of QRM-specific KPIs

QRM Awareness & Training: (QRM communications, QRM-specific trainings – Onboarding & Ongoing)

• Ensure on timely QRM communication
• Design and deliver training, awareness, and capability-building programs
• Drive QRM-specific events, to spread awareness

Succession Planning & Team Management: (People management)

• Promote succession planning, capability maturity, and people development
• Lead, mentor, and develop high-performing QRM team