Quality Residential Engineer

Job Description: Customer Quality Residential Engineer
Position Title: Customer Quality Residential Engineer
Location: Pune ( Base site Tata Motors , If warranty requirement came need to attend All over India )
Salary : 19 k to 22 Gross Based on experience
Department: Customer Quality Control & Assurance
Reports To: Customer , Host & Crown Regional Manager
Job Summary:
We are looking for a proactive and detail-oriented Customer Quality Engineer to join our Quality Assurance team. The Customer Quality Engineer will serve as the primary point of contact for quality-related matters with customers, ensuring their requirements and expectations are met. This role involves managing customer complaints, coordinating corrective actions, and continuously improving customer satisfaction through effective quality management.
Key Responsibilities:

1. Customer Interface:
• Act as the primary liaison between the company and customers for quality-related issues.
• Understand and communicate customer quality requirements and expectations to internal teams.

1. Complaint Management:
• Receive, document, and manage customer complaints and feedback.
• Conduct thorough investigations to identify root causes of quality issues.
• Develop and implement corrective and preventive actions to resolve complaints and prevent recurrence.

1. Quality Assurance:
• Ensure products meet customer specifications and quality standards.
• Perform audits and inspections to verify compliance with customer requirements.
• Perform Sorting Activities Based on Needs.

1. Documentation and Reporting:
• Maintain accurate records of customer complaints, investigations, and resolutions.
• Prepare and present detailed reports on quality performance and improvement activities to both internal teams and customers.

1. Continuous Improvement:
• Analyse customer feedback and quality data to identify trends and areas for improvement.
• Lead and participate in continuous improvement initiatives to enhance product quality and customer satisfaction.

1. Collaboration:
• Work closely with production, engineering, and other relevant departments to address and resolve quality issues.
• Provide quality-related training and support to internal teams to ensure a thorough understanding of customer requirements.

Qualifications:

• Education: Diploma or Bachelors degree in engineering in ECE/ EEE/ MECHATRONICS Engineering Field.
• Experience: Minimum of 1-3 years of experience in Customer quality engineering, preferably in a PCB related experience & customer-facing role within a manufacturing environment in electronics product ( Like PCB , chargers , sensors, airbag, wire harness, Battery etc).
• Technical Skills:
• Basic knowledge of quality management systems and standards .
• Strong understanding of quality inspection techniques and procedures.
• Proficiency with manual measuring tools such as micrometres, callipers, and gauges & Electronics testing Equipments.
• Proficiency in quality tools and techniques such as root cause analysis, & CAPA.

• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Customer-focused mindset with a commitment to continuous improvement.

Physical Requirements:

• Ability to travel to customer sites as required.
• Ability to work in a manufacturing environment, which may include exposure to noise, dust, and varying temperatures.