Quality Process Excellence/ Business Excellence - AM/DM - Nagpur

Role :

Drive continuous improvement, quality assurance, process standardization, and operational excellence initiatives across the organization to enhance productivity, customer satisfaction, compliance, and business performance. Lead cross-functional improvement projects by leveraging Lean Six Sigma methodologies, data-driven insights, and best practices to eliminate inefficiencies and optimize business processes. Foster a culture of quality and continuous improvement through stakeholder engagement, training programs, governance frameworks, and performance monitoring to achieve sustainable operational excellence and organizational goals.

Reports into :

Manager

Job Responsibilities :

• Six Sigma Green Belt OR Black Belt certification
• Graduate in any stream
• Analytics
• Good knowledge of MS Office
• Descent knowledge of statistical tools
• Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence
• Ensure Positive contribution to the companys Gross margins and Operating margins.
• Lead/ participate in Six Sigma and Lean projects.
• Identify and Mentor Six Sigma and Lean projects
• Mentor Green Belt Trainees
• Participate in consulting assignments Internally and at Client site
• Support/ Enable change management ensuing from the projects
• Value stream Mapping/ Process mapping
• Follow up on action items
• Recommend new/ improvements to delivery models
• Identify and ensure implementation automation projects, process improvements and cost optimization opportunities.
• Support maintenance of World Class Delivery standards
• Support Initiatives from CEOs office through CEO PMO
• Create reports for COO, Functional heads\Operational Heads and QPE.
• Monitor dashboards and issues for early warning signals and trends.
• Support for RFP, RFI, Sales Collaterals.
• Six Sigma and other (ARM grid) trainings.
• Participate in various meetings as part of the profile

Job Responsibilities :

• Should have done projects for Green Belt and Black Belt
• Good Communication skills
• Good interpersonal skills

Criteria :

• Any Graduate
• 7+ Years of experience including 2 years as AM/DM
• Must have driven process improvement plans/continuous improvement in customer service domain.
• Should be aware of DMAIC & Hypothesis Testing

Criteria :

• Added advantage Mini Tab
• should be aware of 7 QC tools

Shifts timings:

Uk shift, but extension till mid night on certain days per the client ask

Week Off :

Saturday & Sunday

Transport :

Yes, as per Hexaware Policy