Quality Manager

Job description


Objectives:

The Head Quality is responsible for leading the Quality function across the Automotive Division, ensuring compliance with OEM customer requirements, IATF 16949 standards, and TISAX information security requirements.
The role drives quality excellence, customer satisfaction, defect prevention, and continuous improvement across manufacturing, supplier quality, product development, and customer interface and ensures zero-defect culture, robust quality systems, and compliance with global automotive standards while supporting business growth and operational excellence.
Principal Duties:
Strategic Quality Leadership

• Develop and implement quality strategy aligned with organizational goals and OEM customer expectations.
• Establish world-class quality systems and processes for automotive manufacturing operations.
• Drive Zero Defect culture and Continuous Improvement initiatives across plants.

Quality Management System (QMS)

• Ensure effective implementation and compliance with IATF 16949 Quality Management System.
• Maintain and improve process documentation, SOPs, and quality procedures.
• Lead internal audits, management reviews, and certification audits.

Customer Quality Management

• Act as primary quality interface with OEM customers.
• Manage customer complaints, warranty claims, and corrective actions.
• Ensure timely resolution of 8D reports, root cause analysis, and containment actions.

Supplier Quality Management

• Develop and maintain supplier quality assurance programs.
• Ensure supplier compliance with automotive quality standards and PPAP requirements.
• Lead supplier audits, improvement programs, and supplier development initiatives.

New Product Development Quality

• Support APQP, PPAP, FMEA, Control Plans, and Product Validation.
• Ensure quality involvement during product development and industrialization.
• Monitor quality readiness during new product launches.

Product & Process Quality

• Ensure effective incoming, in-process, and final inspection systems.
• Monitor key quality indicators such as PPM, scrap, rework, and warranty costs.
• Lead problem-solving initiatives and quality improvement projects.

Team Leadership

• Lead and develop the Quality team across plants.
• Build competency development programs for quality engineers and inspectors.
• Drive cross-functional collaboration with Production, Engineering, Supply Chain etc.
• Define clear roles, skill matrices, and development plans for team members.
• Conduct performance reviews, identify skill gaps, and support competency development.
• Promote cross-functional coordination and knowledge sharing across plants.
• Foster a culture of accountability, discipline, and continuous improvement.

Documentation & Compliance

• Ensure compliance with the Quality Management System (QMS) including IATF 16949, ISO 9001, and internal procedures related to supplier quality management.
• Maintain supplier quality documentation including supplier audit reports, PPAP approvals, corrective action reports, supplier performance records, and quality agreements.
• Participate in internal audits, customer audits, and certification audits, providing necessary documentation and support related to supplier quality processes.
• Ensure suppliers handling confidential product data, technical drawings, specifications, or OEM information comply with information security requirements including TISAX and company information security policies.
• Ensure secure handling, sharing, and protection of confidential information exchanged with suppliers and report any information security risks or incidents.
• Ensure supplier materials, processes, and documentation comply with product safety requirements, environmental regulations, and safety standards, including applicable regulatory requirements.
• Ensure compliance with all Safety, Health, and Environment (SHE) standards, PPE usage, and statutory norms while promoting a strong safety culture.

Authorities:

• Authority to stop production or dispatch in case of quality non-conformance.
• Approve quality procedures, standards, and inspection methods.
• Approve supplier qualification and disqualification.
• Represent the company during customer quality reviews and audits.
• Approve corrective and preventive actions related to quality failures.

Signature, effective date

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Date / Supervisor's signature Date / Employees signature























Job specification

• Org Structure:

• Interfaces:

Internal Interfaces-

• HOD/Stakeholder
• Production Team
• Opearators
• QA Team
• Safety & Security team
• IT Team

External Interfaces-

• Vendors / Suppliers
• Auditors
• Customers

• Role Dimensions:

Financial Dimensions
(Annual Budget, Annual Expenses, Operating Costs, Annual Sales Turnover, Annual Net Revenue)Annual Budget, People Dimensions
(No. Of Direct reports, Total Team Size, No. Of outsourced employees)30Other Dimensions
(Geography, No. Of accounts - customers/Vendors, No./length of projects, planning horizon)Geography- India

• Qualification and Skills required:

Qualification


B.E./B.Tech or Diploma in Mechanical / Automotive


Additional Certifications (Preferred)
Six Sigma Green Belt / Black Belt
Internal Auditor IATF 16949
Years of Experience

• Minimum 18 - 25 years of experience in Quality, Manufacturing Quality
• Proven leadership in managing teams and multi-machine setups
• Experience working with OEM customers

Areas Handled (Technical Skills Required)

• Strong knowledge of APQP, PPAP, supplier audits, and supplier development
• Exposure to customer audits and quality improvement projects.
• Knowledge of APQP, PPAP, FMEA, SPC, MSA
• Knowledge of IATF 16949 requirements, Supplier performance monitoring, Layered Process Audits
• Knowledge of 8D methodology, Root Cause Analysis

Distribution of the signed job descriptions: Employee, Supervisor page 1 / 5
Copy: Representative

F-00030 EN V1