Quality Manager

JW Marriott · Bengaluru · onsite · Posted 21d ago

Undisclosed3–8 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

About this role

The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.

This position champions the Quality function and builds support for change.

CANDIDATE PROFILE

Education and Experience

- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR

- 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES

Managing Quality Assurance Goals

- Coaches managers on adopting the Total Quality Management leadership style.

- Conducts monthly audit to ensure compliance with company and brand standards

- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

- Directs property quality efforts to address critical customer requirements.

- Assists with regional and/or company-wide implementation of company best practices.

- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools

- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.

- Uses data collection methods to compile, display, track, and analyze defect trends.

- Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.

- Analyzes issues and identifies trends.

Managing the Guest Experience

- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

- Responds to and handles guest problems and complaints.

- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

- Models service behaviors that meet or exceed guest expectations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Sourced from naukri

Skills

Quality ToolsAuditingBusiness administrationContinuous improvementManager Quality AssuranceProcess ImprovementmanagementProduct ServiceHousekeepingquality management

About JW Marriott

JW Marriott

Hospitality

4.0k+

employees

1927

99 years old

Bethesda, Maryland

United States (USA)

₹3.2L PA avg

Avg at JW Marriott

About

JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.

Industries

HospitalityTravel & Tourism / Hospitality

Employee ratings

10 reviews

4.1/ 5

Culture

3.0

Career growth

3.5

Work-life

3.2

Employees rate it well for

Job Security42Skill Development41

Find them on

Website AmbitionBox reviews