Quality Manager

Globiva is hiring for Quality Manager for a voice process (Sales)

Immediate joiner preferred

Day shifts

6 days working

Salary - Depending on interview and last salary

Location - Kolkata

Contact - HR -Priyanka - [phone removed] // Anand -[phone removed]

Job responsibilities -

• Quality Assurance & Auditing,Process Handling, Retail Finance Operations, Root Cause  
• Analysis (RCA), Process Improvement, Compliance & Risk Management, KPI & Dashboard  
• Reporting, SOP Development, Customer Experience (CX), Training & Coaching, Stakeholder  
• Management, Transaction Monitoring, Data Analysis, Calibration & Feedback  
• Lead quality audits across multiple queues ensuring regulatory compliance and service excellence  
• Improved process efficiency by 20% through QA scorecard redesign and workflow optimization  
• Reduced error rates by 30% via structured coaching and RCA initiatives  
• Built performance dashboards for leadership reviews and decision-making  
• Led Business Quality (BQ) initiatives improving NPS by 15%  
• Supported fintech-related quality checks including transaction validations and compliance  
• monitoring  
• Mentored QA team and trainers to improve audit consistency and capability