Quality Manager

ROLE: Manager Training & Quality I

DESIGNATION: Manager Training & Quality I

LOCATION: Hyderabad

YEARS OF EXPERIENCE: 8+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work 
• Oversee new hire, continuing education, program specific training, and other training as needed by the business 
• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
• Develop and cultivate partnership with operations, other business units, resource units, and clients 
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement 
• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner 
• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Key skills & knowledge:

•  Strategic Stakeholder Management
• Data-Driven Quality & Training Governance
• Performance Coaching & Capability Building
• Continuous Improvement & Transformation
• Leadership Across Multi-Site Operations
• Microsoft Office Suite (Excel, PowerPoint, Word)  
• Learning Management Systems (LMS)
• Quality Monitoring Platforms
• Adult Learning Principles and Training Methodologies

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'