Quality Manager

Brief Job Description

The Quality Manager leads the quality function within organization. He/she sets the vision, goals, and objectives for quality management and align them with the organizational strategy and culture. He/she communicates and promotes the importance and value of quality to all stakeholders. He/she is accountable for the performance and results of the quality function and reports on key quality indicators and metrics.

Major Roles & Responsibilities

• Demonstrates leadership and creates an inspiring vision of the future. • Motivates and inspires people to engage with that vision. • Manages delivery of the vision.
• Coaches and builds a team, so that team is more effective at achieving the vision.
• Designing, implementing, and maintaining the quality systems and processes that ensure the delivery of high-quality products and services.
• Establish and document the quality standards, procedures, and guidelines that comply with the relevant regulations, industry best practices, and customer expectations.
• Plan and conduct the quality audits, inspections and obtain certifications that verify the compliance and effectiveness of the quality systems and processes.
• Manage the quality team and resources. He/she recruit, train, coach, and motivate the quality staff and ensure they have the necessary skills, knowledge, and competencies to perform their duties.
• Manage and monitor the quality budget, resources, and equipment and ensure they are used efficiently and effectively.
• Continuous improvement and innovation of the quality systems and processes, using various tools and methods such as 7 QC tools, Lean, Six Sigma, PDCA, and Kaizen.
• Implement and oversee the quality control and assurance activities that detect and prevent defects, errors, and nonconformities in the products and services
• Identify, analyse, and resolve the quality issues and risks that may affect the organization's reputation, operations, and profitability.
• Handles and resolves the customer/Factory complaints and concerns related to quality. Ensures that the organization follows up and follows through on the issues and remedies.
• Support management team with all required data analysis and prepare reports for management presentations, in clear and concise communication methods.
• Collaborate with Cross functional team to evaluate and select Suppliers for material, trims and accessories based on quality, reliability and cost effectiveness.
• Managing the Supply Base performance with periodic performance Evaluation, Supplier audits.
• Establish and strengthen Incoming, in process and Final Product Quality inspections to ensure consistent quality product delivery to market.

Job Specification: (Education, Training and Experience)

• Graduate/Post Graduate. Qualifications relevant to textile industry and PG in management studies would be a plus.
• 15 Plus years Quality Management experience leading Quality functions of reputed organisations.
• Broad Quality Systems and process knowledge in Textile /Apparel /FMCG Industry/Manufacturing/Services Outsourcing.
• Demonstrated proficiency in Microsoft Office, particularly Excel and PowerPoint, is required and Experience With SAP/ERP Systems Is Essential.
• Knowledge of various Quality system methodologies 8D, Lean, 5 Whys, Pareto Analysis, Six Sigma, PPAP, APQP, Poka-Yoke (Error Proofing), Process Capability Analysis, Measurement System Analysis is essential. • Project Management Certification, Quality Certifications will be a plus.

Competencies / Skills:

• Highly developed People management skills, must be able to manage the teams effectively.
• Must have strong business knowledge, experience, must abide by strong business ethics and Integrity.
• Strong interpersonal skill, collaborative, and Executive presence.
• Must possess Conflict resolution, problem solving skills.
• Must Possess strong decision making and negotiation skills.
• Must be results oriented.
• Sound communication skills, both written and verbal, Multilingual. (English, Hindi and Tamil).
• Must be able to effectively communicate with Cross functional Teams and across All Levels.
• Ability to work on multiple projects with competing deadlines through project management Skills.
• Networking and Understanding market dynamics along with business sense.
• Must have Good Analytical Skills.
• Ability to gather and analyse data and to work with figures.