Quality Manager
TP · Vadodara · onsite · Posted 56d ago
Undisclosed8–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement comprehensive quality control processes to ensure consistency and excellence in all aspects of the business.
- Lead and manage a team of quality professionals, providing guidance and support to achieve departmental goals.
- Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to develop and implement process improvements that enhance overall quality.
- Analyze data and metrics to measure performance and identify trends for improvement.
- Develop and maintain relationships with external partners and vendors to ensure high-quality service delivery.
Job Requirements
- Proven experience in quality management, preferably in a BPO/Call Centre environment.
- Strong knowledge of quality control processes, including auditing and assessment techniques.
- Excellent leadership and communication skills, with the ability to motivate and guide a team.
- Ability to analyze data and metrics to inform quality decisions.
- Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines.
Sourced from naukri
Skills
Customer ExperienceAuditingservice deliveryauditsbpo call centreQuality ControlCommunication Skillsoperationsbpoquality management