Quality Manager

Job Summary:

Responsible for maintaining and improving quality standards, ensuring compliance with company procedures and customer requirements, monitoring team performance, and implementing corrective and preventive actions.

Roles & Responsibility

• Develop, implement, and maintain quality standards and procedures.
• Monitor and evaluate the quality of products/services/processes.
• Conduct regular quality inspections and audits.
• Identify quality issues, analyze root causes, and implement corrective actions.
• Track quality KPIs and prepare regular performance reports.
• Handle customer complaints and coordinate resolution.
• Ensure compliance with company policies, SOPs, and applicable standards.
• Train employees on quality procedures and best practices.
• Lead continuous improvement initiatives.
• Coordinate with production, operations, and other departments to resolve quality problems.
• Maintain quality documentation and records.
• Ensure the team follows safety, quality, and operational requirements.

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