Quality Manager

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role

The Clinical Trials Quality Manager is responsible for monitoring the quality and consistency of data and clinical operations at network clinical research sites throughout specific locations within the United States and Canada. This role will ensure that quality is built into all site processes and will partner with Headlands Operations employees to verify quality outcomes. This role will help the company succeed by reinforcing adherence to best-in-class processes, Good Clinical Practice, and federal and local regulations related to clinical research.

Headlands employees are passionate about advancing healthcare. In this role, we hope you are just as passionate about supporting a patient experience that is safe, reliable, and compliant. Excellent communication and deductive reasoning skills are essential. If you also have experience monitoring clinical research sites, we would like to connect with you!

Responsibilities:

Create and maintain new Standard Operating Procedures (SOPs), Work Instructions, and other guidance at the network and site levels in compliance with ICH-GCP and federal, state, and local regulations (United States and Canada) as applicable

Review and edit existing SOPs, work instructions, and other guidance at the network and site levels for compliance with applicable regulations (local to both the United States and Canada) and conformity to network SOPs

Support the development and delivery of network and site-level training events, as requested, in various formats

Conduct consistent internal study review activities to ensure compliance with ICH-GCP and applicable regulations (local to both the United States and Canada)

Prepare and deliver an official report detailing internal study review activities performed, categorize any findings based on level of risk, and propose actions to correct any issues or noncompliance

Work with the aligned operations team to remediate any issues or noncompliance identified at the site and implement preventive action as appropriate

Participate in other requested quality investigations

Assist site operations team to develop, implement, and track Corrective and Preventive Action plans (CAPAs) within the assigned region

Routinely assess and report to operations on the risks impacting each site in the assigned region

Conduct and report on the quality reviews of external sites as part of the Mergers & Acquisitions (M&A) due diligence process

Participate in the integration of newly acquired sites into the network according to the integration playbook

Share best practices to maintain a constant state of site inspection readiness

Attend external audits and provide updates to internal leadership

Track and assist in the required training of Headlands employees in the assigned region

Support the development and delivery of training materials for site employees (CRIO, applicable network systems, etc.)

Help site directors assess employee performance to quality standards, particularly in the 90-day probationary period after hire

Participate in continuing education opportunities to stay up to date on relevant quality initiatives, regulatory guidance, and industry best practices

Travel required up to 30%, domestically and/or internationally

Requirements:

5+ years of experience in the clinical research industry required

Certification by a professional clinical research organization preferred

Bachelor’s degree or equivalent required

Will consider Associates Degree with 5 years of equivalent experience

Excellent knowledge of current federal and local regulations on clinical research and GCP

Demonstrates skills highly adaptable from another cGXP work environments

Comfortable traveling up to 30% of the time, domestically or internationally (Canada)

Extreme attention to detail

Ability to communicate and work effectively with a diverse team of professionals

Strong communication and organizational skills

Comfortable taking direction from supervisor or working with autonomy.

Proficient computer skills and use of MS Office

Ability to build rapport with employees and external clients

  Remote Pay Range $110,000 — $140,000 USD

Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. 

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Need Assistance?

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact  recruiting@headlandsresearch.com for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.