Quality Manager (Technical)

Be the Technical Authority

• Identify exact-fit, equivalent, and close-fit products from inventory; provide technical guidance to internal teams on specifications, compatibility, and applications.
• Proactively flag oversold, unavailable, or discontinued items and recommend suitable alternatives to Sales and E-commerce.
• Source alternative units including modification or replacement options when an ordered product is out of stock or non-working.
• Act as the primary point of technical escalation for Sales, Procurement, and E-commerce; handle direct client technical queries via email, phone, and WhatsApp.

Protect Every Customer Touchpoint

• Audit product listings across all portals for part number, specification, image, condition, quantity, price, and description accuracy.
• Cross-check Email and WhatsApp conversations of Purchase and Sales Department for accuracy, professionalism, and response-time (TAT) compliance.
• Verify quotations, Proforma Invoices, and order confirmations product links, pricing, quantity, warranty terms, shipping, and currency before anything reaches the customer.
• Identify recurring communication or documentation errors and drive corrective action to stop repeated mistakes.

Keep Shipments and Cash Moving

• Run pre-dispatch checks on condition, quantity, and packaging; review sold orders daily with Sales and Marketing.
• Track pending shipments, coordinate DHL/FedEx returns, and chase stuck or delayed shipments through to resolution.
• Support customs-related matters and escalate critical shipment or clearance issues promptly.
• Own the return, refund, and credit-term process end-to-end, coordinating with Accounts and Logistics.

Build the Systems Behind the Scenes

• Maintain and analyze Sales and performance data (AMT, A2M, AM), preparing figures and reports for decision-making.
• Maintain vendor registration forms and official documentation requiring authorized signatures and stamps.
• Maintain accurate records of dispatched, pending, returned, stuck, and customs-hold shipments; verify client data against approved lists.

Lead Without Waiting for a Title

• Coordinate across Sales, Accounts, Procurement, Logistics, and E-commerce to resolve operational issues and keep workflow smooth.
• Step into routine responsibilities of the Sales Head, Purchase Head, or other senior leads when they're unavailable.
• Lead product/technical training and Training Needs Analysis (TNA) sessions to close skill gaps across the team.
• Monitor daily reporting channels and deliver consolidated performance reporting to management.

Who We're Looking For

• Solid experience in a technical, quality, or operations role — ideally where you own outcomes across more than one function, not just your own lane. Industrial products, e-commerce, or parts distribution background is a strong plus.
• A low tolerance for "close enough" — inconsistent listings, vague quotes, and stuck shipments bother you until they're fixed.
• Comfortable holding other teams accountable without built-in authority over them — through data, credibility, and follow-through, not hierarchy.
• Strong analytical and documentation instincts, with the ability to switch between hands-on troubleshooting and management-level reporting in the same day.
• Engineering or technical degree preferred — but a proven track record matters more than the paper.

Must-Have Capabilities

• Technical product identification and cross-referencing
• Industrial/electrical/electronic product understanding
• Quality auditing
• Quotation/PI/order verification
• Excel/MIS/data analysis
• Logistics escalation
• Strong documentation
• Root-cause analysis
• Cross-functional coordination
• Team accountability
• Good written and verbal communication
• High attention to detail

Nice-to-Have Capabilities

• E-commerce / marketplace experience
• eBay / Shopify / BigCommerce exposure
• DHL / FedEx / customs experience
• Marine / industrial automation background
• Zoho / ERP experience
• Training / TNA experience