Quality Manager, Products

Why join Giga

The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here.

The Impact : Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship.

The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.

The Moment : AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.

What you’ll do

Giga Energy builds mission-critical power infrastructure for AI datacenters — switchboards, panelboards, unit substations, and modular data centers delivered to hyperscaler and utility customers across North America. As Quality Manager , you will own the full quality value chain at supplier locations in Mexico. From supplier qualification and incoming inspection through in-process assembly controls, UL compliance, and post-delivery customer issue resolution. You will also build and maintain the QMS from the ground up and lead a growing quality team.

Where you’ll work

This role will be based onsite in Chihuahua. 

Responsibilities

1. Quality Management System (QMS)

Develop and implement a QMS aligned with ISO 9001; create and maintain the Quality Manual, quality policies, procedures, and work instructions.

Lead internal and external audits, including ISO certification efforts

Interface with UL Compliance Officers and third-party agencies during audits.

Maintain product compliance matrix mapping each product line to applicable UL, NEC, NEMA, and customer-specific requirements.

2. Supplier Quality

Develop and maintain the Approved Vendor List (AVL); lead supplier qualification, periodic re-qualification audits, and scorecard reviews.

Write and manage Supplier Quality Agreements (SQAs) covering material certifications, First Article Inspection (FAI), critical specs, and dimensional tolerances.

Issue Supplier Corrective Action Requests (SCARs) and track to closure using 8D methodology; drive root cause and permanent corrective action on repeat escapes.

Implement pre-shipment inspection checkpoints at overseas CM facilities to prevent quality escapes from reaching Giga facilities.

Ensure all incoming materials meet specifications — manage PPAP-equivalent documentation (material certs, CoC, test reports).

3. Incoming, In-Process & Final Inspection

Design and maintain the incoming quality control (IQC) process — AQL-based sampling plans accept/reject criteria, and non-conforming material (NCM) disposition workflow.

Build inspection checklists for critical components: bus bars, breakers , CTs, SPDs..

Define and implement in-process quality control plans (QCPs) and visual work instructions (VWIs) for safety-critical assembly operations — bus bar torquing, wiring termination, CT secondary connections.

Lead final outgoing inspection and electrical test protocol: insulation resistance, continuity, CT polarity, and breaker functional tests — 100% on every unit.

Maintain serialized test records and Certificate of Conformance (CoC) for every shipment.

Establish routine, type, and special test protocols for Switchboards, panelboards and unit substations.

4. Continuous Improvement

Lead root cause analysis using structured tools; 8D, Fishbone, 5-Why, for internal non-conformances and field failures.

Collaborate with manufacturing engineers on Lean/Six Sigma initiatives to reduce defects, scrap, and rework.

Monitor and publish quality KPIs: incoming PPM, first-pass yield (FPY), scrap and rework rate, warranty claim rate, and Cost of Quality (CoQ) as % of revenue.

Build and maintain live digital systems to capture, track, and resolve NCRs, SCARs, and customer complaints; maintain the calibration register for all gauges and test equipment.

Requirements

Degree in Mechanical, Electrical, Industrial Engineering, or a related technical field.

5+ years of experience in quality engineering or quality management in electrical, power, or industrial manufacturing.

Solid understanding of UL 891/67 compliance or equivalent LV switchgear/panelboard standards.

Experience managing supplier quality in an international CM environment — audits, corrective actions, and FAI documentation.

Proficiency in IQC sampling methodology and incoming inspection practices.

Hands-on experience building PFMEA, control plans, and visual work instructions.

Strong root cause analysis skills — 8D, Fishbone, 5-Why, A3.

Proven ability to build and lead cross-functional quality teams across multiple sites.

Strong communicator — able to write clear technical reports, interface with customers, and present quality data to leadership.

Ability to collaborate effectively with cross-border engineering and production teams (China, Mexico, India, US).

Bonus points

ASQ Certified Quality Engineer (CQE), Six Sigma Green Belt, or equivalent certification.

Experience implementing or certifying a QMS to ISO 9001 from an early stage.

Experience using digital quality tools — ERP quality modules, to track NCRs, SCARs, and KPIs.

Benefits

Subsidized health, dental, and vision insurance

Equity (options) in a rapidly growing startup

401(k) with 4% employer match

Unlimited PTO

Parental leave

Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)

Commuter benefits

Monthly team onsites where all offices come in-person to collaborate

Who we hire

We hire people who thrive in chaos and get sharper under pressure. You don't wait to be told what to do, you spot the gap and fill it. When there's work to be done, you do it. You make decisions with the information you have, move fast, and adjust along the way. We're not looking for perfect; we're looking for people who get things done.

Equal Opportunity Employer Statement

Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.