Quality Manager - Bangalore - AML / KYC / Transaction / Fincrime

Hello,

Hiring for Quality Manager for Bangalore.

Note :

No Domestic Banking Candidates eligible

No Work from Home

No hybrid

24*7 Shift

5 Days working

Night Shift

Graduation Mandatory

Excellent C1 English.

Mandatory key skill sets: AML/KYC/Transaction Monitoring/Fincrime/FCC

Excellent knowledge of RCA,

Must be either Deputy Manager Quality (3+ years) or Quality Manager on paper

Following designation not eligible: Team Leader / Assistant Manager

Role and Key Responsibilities:

• Drive continuous improvement for TQ and Delivery.
• Manage Call Quality & Client related KPI's.
• Evaluate effectiveness of TQ interventions.
• Strengthen Training & Quality management processes / framework to improve quality of delivery.
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations.
• Drive Process control & Compliance in addition to managing the Audit requirements.
• Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.
• Interact and streamline channels of communication with other Functions and Clients.
• Provide quality floor support, feedback, refresher and corrective training
• Support cross process / location teams.
• Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.

Key Skills and knowledge:

• Knowledge about computers & MS Office.
• Excellent communication skills.
• Good people management skills
• Analytical / Quantitative skills
• Maturity in handling customers and work in a multi culture process environment
• Data Handling / data interpretation
• Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment
• Detail oriented with Strong organizational and Presentation skills
• Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
• Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
• Designed the FMEA framework in the existing organization or in the past

Interested and relevant exp candidates please share CV on [phone removed] (No Calls please)

Position applying for: QM

Full Name

Contact No

Email ID

Current Co

Current Designation

CTC

Expected CTC

Notice period or LWD if left or if under notice

Highest Qualification

Total years of Exp

Total years of Exp in AML/Transaction/KYC

Are you from Bangalore or ready to relocate to bangalore?