Quality Management System Manager

Job Description: QMS Manager

Company: Sharpwire
Position: Quality Management System (QMS) Manager
Experience: Minimum 5 years
Industry: Automotive / Manufacturing

Position Summary

Sharpwire is looking for an experienced QMS Manager to lead and strengthen our Quality Management System, ensure compliance with ISO 9001 & IATF 16949 requirements, and drive continuous improvement across manufacturing and quality processes.

The ideal candidate must have a minimum of 5 years of hands-on experience, with strong exposure to internal audits, customer audits, certification audits, corrective actions, defect reduction, and quality performance monitoring.

Key Responsibilities

QMS & IATF 16949

   Lead and maintain the companys IATF 16949 Quality Management System.
   Keep ISO documents updated and ensure ISO compliance.
¢   Ensure compliance with applicable customer-specific requirements and quality standards.
¢   Plan and conduct internal QMS and process audits.
¢   Lead preparation for IATF, customer, and certification-body audits.
¢   Ensure timely closure and effectiveness verification of audit findings and non-conformities.
¢   Maintain QMS documentation, procedures, work instructions, records, and quality objectives.

Defect Reduction & Quality Improvement

¢   Drive initiatives to reduce internal and external defects, rejection, rework, scrap, and customer complaints.
¢   Monitor quality KPIs and identify areas requiring immediate corrective or preventive action.
¢   Lead Root Cause Analysis, 8D, CAPA, 5-Why, Fishbone, and other problem-solving activities.
¢   Establish and monitor defect-reduction targets for production and supporting functions.
¢   Work closely with Production, Engineering, Maintenance, and Supply Chain teams to eliminate recurring quality issues.

Quality Trend Analysis

¢   Track quality defects and trends by product, process, machine, shift, customer, supplier, and defect type.
¢   Develop and maintain Pareto analysis, trend charts, rejection reports, and quality dashboards.
¢   Identify recurring and emerging quality trends and initiate preventive actions before issues become major problems.
¢   Present quality performance, trends, risks, and improvement actions to management.
¢   Use data-driven analysis to identify opportunities for continuous improvement and defect prevention.

Customer Quality

¢   Monitor and manage customer complaints and quality concerns.
¢   Ensure effective and timely response to customer complaints, including 8D reports and corrective actions.
¢   Track customer PPM, complaints, returns, and other customer quality indicators.
¢   Work with relevant teams to prevent recurrence of customer issues.

Continuous Improvement

¢   Drive PDCA and continual improvement activities throughout the organization.
¢   Establish quality improvement projects focused on defect reduction, process capability, and customer satisfaction.
¢   Promote a strong zero-defect and prevention-oriented quality culture.
¢   Monitor the effectiveness of corrective and preventive actions.

Team & Cross-Functional Leadership

¢   Lead and develop the Quality team.
¢   Train employees on QMS requirements, quality procedures, problem-solving, and audit readiness.
¢   Coordinate with cross-functional teams to resolve quality issues.
¢   Ensure accountability for quality objectives and improvement actions across departments.

Required Qualifications & Experience

¢   Bachelors degree/Diploma in Mechanical, Electrical, Industrial Engineering, Quality, or related field.
¢   Minimum 5 years of hands-on IATF 16949 audit experience.
¢   Strong experience in IATF 16949 QMS implementation, maintenance, and auditing.
¢   Experience handling IATF certification audits, customer audits, and internal audits.
¢   Strong knowledge of:
* IATF 16949
* ISO 9001
* Core Tools APQP, PPAP, FMEA, MSA, SPC
* 8D / CAPA / Root Cause Analysis
* Process and Product Auditing
* Control Plans
* Statistical and trend analysis
¢   Proven track record of reducing defects, rejection, scrap, rework, and customer complaints.
¢   Strong analytical and problem-solving skills.
¢   Good communication and leadership skills.
¢   Proficiency in Excel and quality data analysis/reporting.

Preferred

¢   Automotive manufacturing experience.
¢   Experience with wire, cable, harness, metal forming, stamping, or related manufacturing processes.
¢   Certified IATF 16949 Internal Auditor / Lead Auditor.
¢   Experience with customer-specific requirements and major automotive customer audits.
¢   Experience implementing measurable quality improvement projects.


Success in This Role

Success will be measured by the ability to maintain a robust IATF 16949 QMS, achieve strong audit performance, identify quality trends early, eliminate recurring defects, reduce overall rejection and customer complaints, and establish a culture of prevention and continuous improvement at Sharpwire.