Quality Lead

Role purpose

Maintain consistent operating standards across the city through detailed building rounds, practical supervision and verified closure of service and presentation gaps.

Key responsibilities

• Conduct regular rounds across every building using the common India operating checklist.
• Review reception, visitor experience, housekeeping, washrooms, cafeteria service, common areas, basements and parking.
• Check signage, lighting, furniture, carpets, walls and overall upkeep; ensure visible defects are addressed.
• Review hygiene, odour, pest control, waste handling and availability of essential consumables.
• Check frontline grooming, service conduct and vendor deployment against agreed requirements.
• Assign corrective actions with Centre Heads, follow up on deadlines and physically verify closure.
• Identify repeat gaps, coach site teams and ensure improvements are sustained.
• Use client feedback and service complaints to prioritise visits; coordinate technical observations with the City Chief Engineer.

Daily priorities

Review pending complaints and overdue actions; undertake planned building rounds; get immediate gaps corrected; agree owners and deadlines for remaining work; recheck previous closures and update the Regional Head on material exceptions.