Quality - Lead

Role Summary

Responsible for leading plant quality activities covering internal manufacturing quality, customer quality, supplier quality, audits, inspection controls, ISO compliance, documentation, and quality improvement initiatives. The role involves handling customer complaints, warranty issues, supplier concerns, NCRs, audits, FAI / PPAP documentation, and ensuring plant quality KPIs are achieved.

Key Responsibilities - Plant Customer Quality

Lead and manage plant quality activities for manufacturing, customer, and supplier requirements
Monitor daily quality control, inspections, audits, and issue resolution
Drive quality improvement to reduce customer complaints, internal rejections, supplier defects, and warranty concerns
Monitor quality KPIs and ensure achievement of plant quality targets
Handle customer complaints, warranty issues, containment, RCA, corrective actions, and closure
Coordinate customer audits including GPA audits, Torque audits, RTM audits, and special process audits
Prepare customer FAI documents, 3.1 certificates, inspection reports, and compliance documents
Ensure effective implementation of inter-process quality controls
Monitor daily rejection data and initiate corrective actions for recurring defects
Ensure proper instrument calibration and inspection readiness

Key Responsibilities - Quality System, Supplier Quality NPI

Ensure compliance with ISO 9001 and maintain audit documentation
Plan internal audits and ensure timely closure of audit findings
Manage NCRs, corrective actions, preventive actions, and effectiveness reviews
Manage supplier quality issues, incoming material concerns, and supplier corrective actions
Conduct supplier audits and follow up on supplier improvement plans
Verify supplier material certificates including 3.1 certificates
Monitor supplier performance and support supplier development activities
Ensure supplier FAI audit and compliance
Support new product introduction, new process implementation, and product transfer activities
Coordinate with production, engineering, supply chain, and quality teams for product launch readiness
Ensure PFMEA, Control Plan, PPAP, FAI, inspection standards, and process documents are prepared and implemented
Handle commodities such as rubber, machined parts, castings, plating, and heat treatment components

Skills Required

Strong knowledge of QA / QC in manufacturing industries
Good working knowledge of ISO 9001, PPAP, PFMEA, FAI, NCR, and 8D methodology
IATF knowledge will be an added advantage
Experience in customer complaint handling and warranty issue resolution
Experience in supplier quality management and supplier audits
Knowledge of internal audits, customer audits, and certification audit
Good communication in English, Hindi, and Kannada
Ability to coordinate with international teams

Preferred Industry Background

Rolling stock / railway component manufacturing
Automotive Tier 1 or Tier 2 companies
Customer exposure with Alstom, BEML, Indian Railways, or similar customers preferred

Experience: 7-10 Years for B.E./B.Tech OR 10-12 Years for Diploma