Quality Executive

Designation: Executive Quality

Company: Flipkart

Location: Pune

Experience: 0-1 year

Job Responsibilities:

Conduct and document process and product audits using written procedures as audit standards to ensure compliance and continual improvement.

Interact with business development, customer support, and other functions to collect data for process checks and audits.

Ensure

timely execution of process audits as per the planned schedule and working knowledge of basic sampling schemes and standards.

Participate actively in root cause analysis of customer complaints, initiate corrective and preventive actions, and follow up on implementation and closure.

Maintain audit records and prepare reports on quality metrics, trends, and areas of nonconformance.

Support process excellence initiatives and cross-functional improvement projects to enhance customer or seller satisfaction.

Develop and maintain documentation, data repositories, and systems to monitor process performance.

Qualifications

Graduate (preferably B.E./B.Tech);

freshers may apply.

0-3 years of experience in quality/process audit roles, preferably in e-commerce, logistics, or service/production industries.

Basic understanding of quality tools (sampling, 7QC tools), process documentation, and preventive/corrective action methods.

Proficiency in MS Excel for reporting and data analysis.

Strong communication, analytical, and collaboration skills.

Key Skills

Quality audits, documentation, data analysis, stakeholder coordination, root cause analysis, corrective/preventive actions.Role & responsibilities

Preferred candidate profile