Quality Engineer

Project Role : Quality Engineer


Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process.


Must have skills : API Testing


Good to have skills : NA
Minimum
5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As a Quality Engineer, responsible for ensuring the quality, reliability and usability of Fusion, the organization''s agent desktop application.
This role works within a fully agile delivery team to support testing, defect prevention, automation and release readiness. The role requires ownership, attention to detail and responsibility for helping ensure Fusion is stable, usable and fit for production use.

Roles Responsibilities:
Own testing and quality checks across Fusion features, user journeys and releases.
Review user stories and acceptance criteria to identify risks, gaps and edge cases early.
Perform functional, integration, regression, exploratory and end-to-end testing.
Create and maintain automated tests where appropriate.
Validate Fusion workflows across React, Laravel, APIs, databases and external integrations.
Identify, document and track defects through to resolution.
Work as part of an agile team through refinement, sprint planning, reviews and retrospectives.
Collaborate with developers and product owners to improve quality before release.
Support release validation, production readiness and quality gates.
Use AI-assisted tools responsibly to support test creation, automation and defect analysis.

Professional Technical Skills:
Agile software delivery
Test planning and test case design
Functional, regression, exploratory and end-to-end testing
Defect management and root cause analysis
Test automation for UI, API and user journeys
SQL and database validation
Laravel backend testing awareness
React frontend testing awareness
Monitoring, release validation and production readiness
GitHub Copilot and responsible AI-assisted testing
Playwright, Cypress or Selenium
Postman or API testing tools
SQL
Pest, PHPUnit, Jest or React Testing Library
Performance testing tools
Contact centre, CRM or agent desktop experience

The candidate should have minimum 5 years of experience in API Testing.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education