Quality Coordinator
TP · Gurugram · onsite · Posted 56d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Looking for a skilled Quality Coordinator to join our team in Domestic. The ideal candidate will have 2-5 years of experience and be able to work independently, with excellent communication skills.
Roles and Responsibility - Coordinate quality control activities to ensure high standards of service delivery.
- Develop and implement quality improvement initiatives to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and metrics to measure quality performance and provide insights for improvement.
- Train and guide team members on quality procedures and best practices.
- Ensure compliance with company policies and regulatory requirements.
- Minimum 2 years of experience in a quality-related role, preferably in a similar industry.
- Strong understanding of quality principles, processes, and tools.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong analytical and organizational skills with attention to detail.
- Experience with quality management software and systems is an asset.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencecustomer satisfactionQuality Proceduresquality management softwareservice deliveryquality improvementOmni ChannelQuality ControlCommunication Skillscompliancequality management