GURUGRAM · FULLTIME
Quality Coordinator
TP
Gurugram · onsite · Posted 56d ago
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Undisclosed3–8 yrsfulltimeGurugram
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Section · 01
About this role
We are looking for a highly skilled and experienced Quality Coordinator to join our team in Domestic. The ideal candidate will have 3-8 years of experience in quality control, assurance, and process improvement.
Roles and Responsibility - Develop and implement quality control processes to ensure high standards of service delivery.
- Conduct regular audits and assessments to identify areas for improvement and provide feedback to team members on performance and suggest improvements.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Analyze data and metrics to identify trends and opportunities for process improvement.
- Implement corrective actions to address identified issues and improve overall quality.
- Strong knowledge of quality management principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality control software and tools.
- Ability to lead and motivate a team to achieve quality goals.
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Section · 02
Skills
Customer Experience ManagementCustomer Experienceemployee satisfactionservice deliveryOmni ChannelauditsProcess ImprovementCustomer ComplaintsQuality Controlquality managementCommunication And Interpersonal Skills