GURUGRAM · FULLTIME
Quality Coordinator
TP
Gurugram · onsite · Posted 56d ago
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Undisclosed2–7 yrsfulltimeGurugram
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective quality control processes to ensure consistency and accuracy in customer interactions.
- Conduct regular audits to identify areas for improvement and provide feedback to team members.
- Collaborate with the training team to design and deliver high-quality training programs.
- Analyze data and metrics to measure performance and identify trends.
- Develop and maintain quality metrics reports to track progress and performance.
- Ensure compliance with industry standards and regulatory requirements.
Job Requirements
- Proven experience in a quality coordination or similar role within a BPO/Call Centre environment.
- Strong understanding of quality principles and methodologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong analytical and problem-solving skills.
- Experience with quality management software and tools.
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Section · 02
Skills
hrsdCustomer Experience ManagementQualityWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingDomesticTalent AcquisitionTalent managementclient relationshipRecruitment