Quality Coordinator|Domestic

Roles and Responsibility

• Coordinate and implement quality control processes to ensure high standards of service delivery.
• Develop and maintain quality metrics and reports to track performance and identify areas for improvement.
• Collaborate with teams to resolve customer complaints and concerns in a timely and professional manner.
• Conduct regular audits and assessments to ensure compliance with quality standards.
• Provide training and coaching to team members on quality procedures and best practices.
• Analyze data and trends to identify opportunities for process improvements.

• Minimum 2 years of experience in quality assurance or a related field.
• Strong knowledge of quality control processes and procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills, with attention to detail.
• Experience working in a BPO/Call Centre environment is preferred.