Quality Coordinator|Domestic
TP · Gurugram · onsite · Posted 50d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Coordinate with teams to ensure high-quality service delivery and implement effective quality control processes.
- Develop and maintain quality standards, policies, and procedures to ensure compliance with industry regulations.
- Conduct regular audits and assessments to identify areas for improvement and provide feedback to team members.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Analyze data and metrics to measure performance and identify trends for improvement.
- Implement corrective actions to address quality issues and improve overall process efficiency.
Job Requirements
- Proven experience in quality assurance, preferably in a BPO or Call Centre environment.
- Strong understanding of quality management principles and practices.
- Excellent communication and interpersonal skills to work effectively with teams.
- Ability to analyze data and metrics to measure performance and identify trends.
- Strong problem-solving skills to address quality issues and improve overall process efficiency.
- Experience with quality control processes and procedures is essential.
Sourced from naukri
Skills
service deliveryCoordinatorQuality AssuranceQuality Controlbpocompliancequality managementCommunication And Interpersonal Skills