Quality Control Manager

Role & responsibilities

Lead and manage all quality assurance and quality control activities across plant operations.

• Develop, implement, and continuously improve quality standards, inspection procedures, checklists, and quality control processes.

• Ensure incoming raw materials, work-in-progress, and finished goods are inspected and approved in accordance with defined quality standards and customer specifications.

• Monitor product quality throughout the manufacturing process and ensure timely identification and resolution of quality issues.

• Review and approve quality inspection reports, rejection reports, and quality related documentation.

• Lead Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) processes for quality failures, customer complaints, and non conformities.

• Monitor closure and effectiveness of CAPA actions and ensure sustainable resolution of quality issues.

• Ensure compliance with customer specifications, ISO requirements, EPAL standards, and other applicable quality requirements.

• Define, monitor, and enforce critical quality parameters including dimensions, moisture content, appearance standards, load requirements, and other product specifications.

• Coordinate with Production, Planning, Maintenance, and Dispatch teams to ensure quality requirements are incorporated into operational processes.

• Establish and maintain quality systems and inspection processes across all plant locations.

• Lead customer quality audits, internal audits, and quality compliance reviews.

• Ensure maintenance and accuracy of quality records, inspection reports, audit records, test results, and compliance documentation.

• Oversee material identification, segregation, traceability and storage practices to protect quality, coordinating with the Supply Chain / Stores team.

• Monitor material handling and storage practices to prevent damage, deterioration, contamination, or quality-related losses.

• Drive continuous improvement initiatives focused on reducing rejections, customer complaints, quality failures, and process variation. • Develop team capability through quality awareness initiatives. Daily Operating Activities

• Review incoming material inspection status and quality observations. • Monitor in-process and finished goods inspection activities.

• Review rejection reports, non-conformities, and customer complaints.

• Conduct quality reviews with Production and Stores teams.

• Verify quality documentation, inspection reports, and compliance records.

• Monitor moisture readings, dimensional checks, and critical quality parameters.

• Track open CAPA actions and follow up on closure.

• Review material segregation, identification, and traceability controls.

Preferred candidate profile